Knownhost vs Mochahost: guide for 2024

Final verdict

Looking over KnownHost vs. Mochahost, it’s clear why both hosts are so popular. They have both hosted millions of
websites that run on WordPress for decades, building up a loyal customer base.

• 
  Mochahost (Overall grade: 8.2)
  
  
  offers several impressive features, but also has some limitations, such as bandwidth restrictions and lack of
  free domain names. Additionally, there is a substantial price increase from one service level to the next, with
  the highest plan costing $400 per month. Despite these drawbacks, the platform’s excellent performance and
  reliability make it a suitable option for users seeking high performance and scalability.
  
• 
  KnownHost (Overall grade: 8.6)
  
  
  offers many of the same features that Mochahost does, plus many more. If you’re looking for a web host that
  will help you build a WordPress website with an easy-to-use website builder, features robust security features
  and offers a 24/7 support team, KnownHost is the host you’ve been looking for.
  

Hosting types offered

Both platforms provide a variety of hosting types, each designed to meet the different needs of users.

Although both offer a variety of hosting plans tailored to different needs, in
certain cases, one platform may prove to be more suitable.

Detailed comparison

🏆 Winner
KnownHost: KnownHost provides exceptional uptime, fast performance, and strong security measures.

KnownHost’s uptime guarantee of 99.9% comes with a historical performance of 99.996%, significantly reducing the chances of downtime. Their website loading speed of 1.5 seconds is much faster than the industry average of 8.1 seconds, earning them a high GTmetrix speed performance rating. KnownHost also includes comprehensive DDoS protection and automated snapshot backups, all supported by 24/7/365 on-shore support.

Mochahost offers a global hosting option with multiple data centers across different continents, ensuring flexibility and reach. They also provide a 99.9% uptime guarantee with compensation options if downtime occurs. Their carbon-neutral hosting initiative and regular backups are appealing, and their transparent pricing makes them a reliable choice for users needing a stable and scalable hosting environment. Despite their strengths, Mochahost falls just short compared to KnownHost’s superior performance and uptime.

🏆 Winner: High-performance hosting with excellent uptime and customer support.

When it comes to general performance, both KnownHost and Mochahost stand out but with some differences. KnownHost uses AMD EPYC CPUs, enterprise NVMe storage, and LiteSpeed for faster webpage loads and high request processing rates, averaging uptimes over 99.99%. Mochahost, on the other hand, also uses AMD EPYC CPUs with SSD and NVMe SSD storage, featuring unlimited bandwidth and adaptable loading speeds. However, its uptime guarantee is slightly lower at 99.95%. Both providers offer global server locations, although the distribution specifics are better detailed for Mochahost.

Website Speed

KnownHost leverages LiteSpeed and LSCache for responsive web processing, contributing to quick load times. This combination helps streamline the data flow, ensuring the website remains fast and efficient. Mochahost’s infrastructure also focuses on speed, utilizing SSD and NVMe SSD storage along with a high-speed 1Gbit/s network connection to achieve dynamic loading speeds. While both providers offer fast website speeds, KnownHost’s integration of LiteSpeed and LSCache gives it a slight edge in handling web processing more effectively.

Scalability

KnownHost offers various hosting solutions including VPS and Dedicated Hosting, but it’s not specified if scaling is automatic or requires manual upgrades. KnownHost also provides seamless setup and migration services. Mochahost features an elastic hosting environment with adjustable resources on demand, which can accommodate traffic spikes, and offers unlimited free migrations. KnownHost has not detailed costs associated with scaling, but Mochahost’s scalable solutions suggest a structure that might incur additional expenses based on resource usage and custom deployments.

🏆 Winner
KnownHost: KnownHost excells in providing robust security features and exceptional customer support experience.

Both KnownHost and Mochahost, have notable differences in their approaches to technical and operational
security, as well as in their compliance with regulations.

Technical security measures:

KnownHost offers a comprehensive suite of security measures including free and premium SSL certificates and up to 500 Gbps of DDoS protection. Imunify360 provides extensive malware protection at no additional cost. Firewall setups and automated backups add more layers of security. On the other hand, Mochahost also provides free and wildcard SSL certificates with strong encryption and liability insurance. Regular backups, anti-virus measures, firewall, and malware protection are notable. Both support multiple PHP versions, though KnownHost supports a wider range, including the latest PHP 8.2.

Operational security measures:

KnownHost includes automated backup systems with off-server storage, ensuring data can be restored promptly. It also offers CloudLinux for better resource management and LiteSpeed for enhanced performance. Customer reviews highlight the responsive and supportive nature of KnownHost’s technical team. Mochahost features regular automatic backups and robust two-factor authentication for account security. Their 24/7 customer support and global hosting options enhance overall operational security and accessibility.

Compliance and certifications:

KnownHost meets PCI requirements through SSL certification, though detailed GDPR compliance is not specified. Mochahost highlights its compliance with GDPR and the EU – US Privacy Shield, indicating strong data privacy measures. Both hosting providers emphasize security measures that align with regulatory standards, but specific HIPAA compliance is not mentioned.

🏆 Winner KnownHost: KnownHost delivers high-performance hosting with robust security and excellent support.

Both KnownHost and Mochahost offer a diverse array of hosting services catering to different needs. KnownHost stands out with its LiteSpeed + LSCache for superior performance, fortified by NVMe storage and the AMD EPYC platform, making them a solid choice for speed and reliability. Their commitment to security is evident with free DDoS protection and Imunify360, along with free SSL certificates enhancing overall site safety. KnownHost also provides a smooth migration process with minimal downtime, leveraging USA-based 24/7/365 support to ensure customer satisfaction. They include a user-friendly cPanel, offering easy management of hosting instances, and Softaculous, enabling one-click installations of over 400 apps.

Mochahost also offers a compelling package, focusing on affordability and scalability. They provide managed Linux VPS and Dedicated Hosting with robust end-to-end management, making them an appealing choice for those needing tailored server resources and comprehensive DNS control. Unique features like carbon-neutral hosting and worldwide server locations add to their appeal. Mochahost excels in offering no limitations on database usage and high-speed, secure NVMe storage. Both providers support free migrations and have excellent uptime guarantees, with KnownHost at 99.99% and Mochahost slightly behind at 99.95%. Mochahost’s free domain with annual plans and transparent pricing with no hidden fees are noteworthy, but the lack of a built-in website builder might be a drawback compared to KnownHost’s more holistic approach.

Both providers support a range of users from beginners to experts with user-friendly website builders and WordPress staging areas. However, in terms of developer tools, both KnownHost and Mochahost offer robust options including SSH access, support for multiple programming languages, and Git for version control, thus appealing to developers looking for advanced capabilities.

Email services:

KnownHost provides secure email hosting services with anti-spam protection but does not explicitly mention transactional email capabilities. Mochahost offers unlimited email accounts with anti-spam and antivirus mechanisms and secure WebMail login. Neither provider explicitly resells third-party email services like Google Workspace or Outlook. Both hosts enable users to set up their own email campaigns, making them relatively similar in this regard.

🏆 Winner
KnownHost: KnownHost offers a superior range of features at competitive price points tailored for various hosting needs.

Evaluating the pricing of plans among various hosting providers can be complex due to their differing pricing and renewal strategies. Additionally, certain plans require annual commitments, which adds to the difficulty of making comparisons. The prices listed are based on monthly commitments; plans requiring annual commitments are indicated. Although some providers offer identical plans for WordPress and shared hosting, we have created separate tables for each to enhance clarity.

KnownHost provides a variety of hosting plans across WordPress, shared, reseller, VPS, and semi-dedicated hosting categories, emphasizing managed services and high-speed NVMe storage. Their pricing starts as low as $3.47/month for basic shared hosting and goes up to $103.25/month for premium VPS hosting. Mochahost, on the other hand, also offers various hosting plans with unlimited websites and bandwidth. Their WordPress hosting prices range from $6.35/month to $24.90/month, and shared hosting from $6.35/month to $23.90/month. While both providers offer comprehensive features including SSL certificates, LiteSpeed web server, and cPanel control, KnownHost’s plans generally offer more storage and are tailored for businesses needing higher performance and reliability.

Enterprise plans

KnownHost’s Professional and Premium WordPress and VPS plans are ideal for enterprises needing extensive storage, high bandwidth, and multiple websites. These plans offer up to 12 GB RAM and 300 GB RAID-10 SSD storage, making them suitable for high-traffic websites. Mochahost’s higher-tier plans such as WP Professional and Ultimate Shared Hosting also cater to enterprise needs with unlimited websites and storage, along with premium backups and advanced security features. These options provide enterprises with robust hosting solutions to ensure reliability and security.

🏆 Winner
KnownHost: KnownHost stands out with its user-friendly setup and extensive support resources.

KnownHost and Mochahost both provide accessible admin panels tailored to different user needs. KnownHost leverages the standard cPanel interface, renowned for its simplicity and robustness. It suits both novices and experienced webmasters, streamlining website management tasks with an intuitive graphical interface. Mochahost also offers the standard cPanel, ensuring that users benefit from a familiar and straightforward platform. The added convenience of both offering Softaculous for one-click installations enhances their ease of use. For users with minimal technical knowledge, these similar interfaces mean a smooth and linear learning curve, ensuring efficient website management.

Additionally, KnownHost’s admin panel includes automated security and performance tools such as Imunify360 and LiteSpeed, which can be managed directly from the cPanel. Mochahost matches this with features like global hosting options and immediately accessible installations for numerous applications. The user-friendly approach of both hosting providers significantly cuts down on the time required to set up and maintain websites, making either option suitable for users across different experience levels.

KnownHost and Mochahost both excel in providing free migration services as part of their hosting packages. KnownHost’s team handles migrations with minimal to no downtime, ensuring a seamless transition. Mochahost also offers expert-led migrations at no additional cost, handling everything from website files to email transfers. Both providers aim to eliminate the complexities involved in switching hosting providers, making migrations stress-free for users.

KnownHost and Mochahost invest heavily in their knowledge base and support resources. KnownHost’s comprehensive repository includes detailed guides and articles on varied topics, providing substantial assistance. They offer 24/7 support with commendable response times, ensuring critical help is always available. Mochahost also provides around-the-clock support with multiple access points, including live chat and phone support. Their FAQ section and tutorials are well-structured, catering to common user queries.

🏆 Winner Mochahost: Mochahost provides extensive control and customization options for user management.

When comparing the user management features of KnownHost and Mochahost, both providers offer significant capabilities, but in different ways. KnownHost uses the My KnownHost panel for domain management and provides WHOIS contact info updates, making it suitable for domain-centric user roles. Mochahost, on the other hand, provides comprehensive control over cPanel access and features, allowing users to manage web spaces with specific parameters like bandwidth and disk space. Mochahost also allows branding of client cPanels, which offers additional flexibility. While KnownHost provides guides for managing organization and users on accounts, Mochahost offers a more hands-on approach with specific cPanel customizations.

The user interfaces provided by both KnownHost and Mochahost cater to their respective focuses. KnownHost uses a streamlined My KnownHost panel for managing domains and WHOIS info, with support for organization and user management detailed in their Knowledge Base. Mochahost’s interface revolves around cPanel and WHM, providing easier management of web spaces and resource allocation across multiple clients. The ability to brand cPanels adds a layer of personalization and professionalism that KnownHost’s panel does not offer. Mochahost’s inclusion of Softaculous and other tools further enhances the user management experience.

Assessing access control measures, KnownHost and Mochahost differ in approaches but both manage user growth efficiently. KnownHost’s Knowledge Base and fully managed services with 24/7/365 support ensure users can rely on expert assistance for scaling needs. Mochahost provides built-in scalability options, allowing seamless resource upgrades and transitions to dedicated servers as user bases grow. Additionally, Mochahost’s regular backups and free SSL certificates help maintain secure access controls, significantly benefiting user management and data security.

KnownHost user roles table:

Mochahost user roles table:

🏆 Winner KnownHost: KnownHost offers excellent customer service, managed hosting options, and high performance.

Both KnownHost and Mochahost provide comprehensive customer support with multiple contact methods such as phone, live chat, and email/ticket support. KnownHost distinguishes itself by offering a 24/7/365 technical support team, whereas Mochahost ensures 24/7 expert support through live chat, phone, and support tickets. Both companies have been reviewed positively for their responsive and helpful customer service teams.

KnownHost and Mochahost also offer robust additional support resources, including knowledge bases, tutorials, and customer forums. KnownHost is particularly noted for its high uptime guarantee and free premium features, while Mochahost is praised for its transparent pricing and free migration services. Both providers ensure customer satisfaction with 30-day money-back guarantees.

User feedback

KnownHost receives mixed feedback from its users. Many users praise its responsive and professional customer support, high uptime, and excellent technical infrastructure, particularly for managed WordPress and VPS hosting. However, there are significant complaints about slow server speeds, unhelpful support, and confusing user interfaces. Additionally, some users believe that the service is overpriced given the performance issues they have encountered. Overall, while KnownHost has loyal customers who appreciate its offerings, potential users should be aware of the varied experiences and evaluate if it meets their specific needs.

Mochahost is generally praised for its reliable uptime, affordability, and wide range of features, making it a strong choice for small businesses and budget-conscious users. The platform excels in cloud hosting for high-traffic websites and offers free SSL certificates, which are particularly beneficial for e-commerce sites. However, some users found it challenging to manage multiple WordPress blogs and mentioned that the pricing could be expensive depending on the plan. Customer support is noted as generally responsive, though there are occasional reports of slower service.

FAQ