10Web vs Knownhost: guide for 2024

Final verdict

Comparing 10Web and KnownHost, both offer strong features with particular strengths in different areas.

• 
  10Web (Overall grade: 8.8)
  
  
  takes advantage of Google Cloud’s infrastructure to ensure high performance with a 99.99% uptime guarantee, robust security features, and an impressive array of automated optimization tools. Its specialized AI tools, such as the AI Website Builder and SEO tool, are particularly beneficial for users needing streamlined site creation and management. Furthermore, 10Web’s customer support options, including a dedicated Slack channel and VIP support, enhance user experiences. However, the absence of shared and VPS hosting may limit its appeal to users needing these specific services.
  
• 
  KnownHost (Overall grade: 8.6)
  
  
  excels in providing reliable hosting with features like NVMe storage, LiteSpeed/LSCache, and exemplary DDoS protection. It offers broad hosting options, including shared, VPS, and dedicated hosting, making it a versatile choice for different user needs. KnownHost’s use of the AMD EPYC platform ensures high performance, and its competitive pricing—especially in WordPress and shared hosting plans—adds significant value. While KnownHost’s customer support is highly rated for its responsiveness, the lack of specialized AI tools and some criticism concerning speed and user interfaces slightly diminish its overall appeal.
  

Hosting types offered

Both platforms provide a variety of hosting types, each designed to meet the different needs of users.

Although both offer a variety of hosting plans tailored to different needs, in
certain cases, one platform may prove to be more suitable.

Detailed comparison

SECTION-1:
🏆 Winner
10Web: Offering superior uptime and advanced features for hosting needs.

SECTION-2:
10Web ensures 99.99% uptime by leveraging Google Compute Engine, providing a reliable experience for users. Their use of Google Cloud Platform enhances website speed and security. Advanced infrastructure, including Nginx, FastCGI caching, LXD containers, and PHP 8, supports high performance. With 12 global data centers, they ensure efficient data transfer.

SECTION-3:
KnownHost guarantees 99.9% uptime but often achieves 99.996%, reflecting strong reliability. They offer fast website load times and up to 500 Gbit/s of DDoS protection. Automated backups ensure data safety, while free SSL certificates and Imunify360 offer security benefits. LiteSpeed and LSCache boost overall performance.

🏆 Winner
10Web: Superior performance and advanced technology.

When comparing general performance, 10Web stands out with its utilization of Google Cloud’s premier servers and SSDs, along with an array of advanced technologies like Nginx, FastCGI Caching, and PHP 8. This infrastructure allows 10Web to guarantee a 99.99% uptime and achieve excellent load times, bolstered by a 90+ PageSpeed score, thanks to extensive optimization features. 10Web also integrates Cloudflare Enterprise CDN for rapid content delivery and robust security. On the other hand, KnownHost uses the AMD EPYC platform with enterprise NVMe storage and LiteSpeed for high request processing rates. KnownHost offers an average uptime of over 99.99% and includes free DDoS protection as well as other essential security measures.

Website Speed

10Web excels in website speed optimization, offering a suite of automated tools to achieve a 90+ PageSpeed score, including CSS, HTML, and JS minification and compression, as well as image lazy loading. It also provides Cloudflare Enterprise CDN, which ensures ultra-fast content delivery and strong DDoS protection. KnownHost, leveraging LiteSpeed and LSCache, also focuses on delivering fast web processing but lacks the extensive built-in optimization features and CDN capabilities that 10Web offers.

Scalability

Regarding scalability, 10Web employs elastic scaling, automatically ramping up resources during traffic spikes without requiring a plan upgrade. This cost-effective approach charges only $2 for every additional 10,000 visitors or 5GB SSD storage at the end of each billing month. KnownHost’s scalability details were not provided, and it isn’t clear if they offer dedicated servers or automatic resource adjustments.

Both hosting services are strong performers, but 10Web’s advanced technology stack, automated optimization features, and elastic scaling make it the more attractive choice for comprehensive website hosting needs.

🏆 Winner KnownHost: KnownHost offers robust security features and reliable customer service.

Both 10Web and KnownHost have notable differences in their approaches to technical and operational security, as well as in their compliance with regulations.

Technical security measures:

Both 10Web and KnownHost offer free SSL certificates and automatic renewals. KnownHost provides premium SSL options from Comodo, RapidSSL, and GeoTrust, and features 500 Gbps DDoS protection, surpassing 10Web’s DDoS capabilities. 10Web emphasizes complete site isolation through Linux containers and conducts weekly security scans, whereas KnownHost includes Imunify360 for automated malware protection along with firewall and rDNS setup. 10Web offers 24/7 monitoring and login attempts limiter, while KnownHost incorporates LiteSpeed + LSCache and CloudLinux for enhanced security and performance. KnownHost’s system allows PHP version flexibility including the latest ones supported by 10Web.

Operational security measures:

10Web maintains encrypted communication, credentials, and backups, along with malware removal programs and suspicious activity alerts. KnownHost also offers automated backup systems stored off-server, which can be deployed as needed. 10Web insists on 2FA for employee accounts, requires strong passwords, and enforces re-authentication for sensitive actions, ensuring stringent access control. KnownHost’s inclusion of mod_security provides additional protection for web applications. 10Web employs policies for vendor security and regular patch management, mirroring KnownHost’s comprehensive automated security solutions.

Compliance and certifications:

10Web is preparing a detailed GDPR compliance statement and ensures PCI DSS compliance through its use of industry-standard payment processors such as PayPal and Stripe. KnownHost includes SSL certificates and adopts robust data protection measures, aligning implicitly with GDPR requirements. Both providers meet key security standards, with 10Web explicitly stating its stance on GDPR and PCI DSS compliance, while KnownHost implicitly suggests compliance through its security protocols.

🏆 Winner KnownHost: This hosting provider is known for its outstanding customer support and robust performance.

Both 10Web and KnownHost offer a range of features that cater to different user needs. 10Web excels with its managed WordPress hosting, powered by Google Cloud for high performance, utilizing Google Cloud’s best servers and a 99.99% uptime guarantee. Its AI-powered tools, such as the AI Website Builder and SEO tool, would benefit users needing quick and efficient website creation and optimization. However, KnownHost features LiteSpeed + LSCache and NVMe storage for optimal performance, and its use of the AMD EPYC platform ensures top-of-the-line hardware. KnownHost also includes convenient tools like Softaculous for one-click installations and cPanel for straightforward management.

In terms of website builders, 10Web’s AI Website Builder stands out for enabling users to generate content and create websites with ease, harnessing AI-powered capabilities. This can be particularly advantageous for users looking for streamlined website creation without intensive manual effort. KnownHost does not have a dedicated website builder but compensates with free domain privacy, automated daily backups, and free DDoS protection which makes it a reliable choice for those prioritizing security and data integrity. When deciding, users might consider 10Web for its AI-driven tools and KnownHost for its reliability and comprehensive security measures.

Both providers support a range of users from beginners to experts with user-friendly website builders and WordPress staging areas. However, in terms of developer tools, both 10Web and KnownHost offer robust options including SSH access, support for multiple programming languages, and Git for version control, thus appealing to developers looking for advanced capabilities.

Email services:

Neither 10Web nor KnownHost offer traditional email hosting services. Users will need to utilize third-party services like Google Workspace, Outlook, or Zoho for setting up custom email domains. Both providers focus on providing robust hosting features and security for websites, with KnownHost offering some transactional email capabilities through its hosting plans.

🏆 Winner KnownHost: KnownHost offers a variety of features across its hosting plans with competitive pricing.

Evaluating the pricing of plans among various hosting providers can be complex due to their differing pricing and renewal strategies. Additionally, certain plans require annual commitments, which adds to the difficulty of making comparisons. The prices listed are based on monthly commitments; plans requiring annual commitments are indicated. Additionally, although some providers offer identical plans for WordPress and shared hosting, we have created separate tables for each to enhance clarity.

When comparing the pricing plans of 10Web and KnownHost, KnownHost generally offers lower prices for most of its plans. Their WordPress hosting plans start as low as $5.98/month, while 10Web starts at $10/month when billed monthly. KnownHost provides unlimited features such as bandwidth and email accounts across most pricing tiers, which add significant value. Conversely, 10Web offers a variety of AI-driven tools and enhanced support options in its higher-tier plans but at a higher cost. Both providers have unique offerings tailored for different types of websites and traffic needs, making it essential for users to assess their specific requirements before choosing a plan.

Enterprise plans

For enterprises, KnownHost provides Managed VPS Hosting and Semi-Dedicated Hosting plans, ranging from $35/month to $103.25/month, with high storage capacities and robust performance features such as RAID-10 SSD storage and extensive bandwidth allowances. 10Web’s Agency Ultimate and Dedicated Hosting plans offer customizable resources and VIP support, tailored for high-traffic websites and specialized requirements, with custom pricing available upon request. While both providers offer excellent scalability and support, the choice will depend on specific enterprise needs and budget constraints.

🏆 Winner KnownHost: KnownHost offers a user-friendly hosting experience with exceptional customer service.

10Web uses a custom dashboard tailored for WordPress management. It features a streamlined interface with tools such as an AI Website Builder and one-click staging environment, making it accessible even for non-technical users. The dashboard’s design simplifies various management tasks, ensuring users can easily convert and maintain their websites with minimal effort. This approach suits users who prefer an all-in-one solution without the complexity often associated with standard control panels.

KnownHost provides a familiar environment with both cPanel and DirectAdmin, targeting users who prefer traditional panel experiences. The inclusion of Softaculous allows for quick, one-click installations of numerous applications. Both cPanel and DirectAdmin are known for their user-friendly interfaces, making it easy to manage websites, email accounts, and databases. This makes KnownHost suitable for users who value a straightforward, classic hosting management experience.

10Web offers an automated 1-click migration tool for effortless website transfers. This free service allows users to move their sites quickly with minimal manual involvement. KnownHost also provides free migration services, typically with zero downtime, handled by their technical staff. Both providers excel in simplifying the migration process, though 10Web’s automated approach may appeal more to less technical users, while KnownHost’s hands-on support might be preferred by those who appreciate a personally managed experience.

Both 10Web and KnownHost offer comprehensive help centers. 10Web’s help center includes guides, video tutorials, and a dedicated Slack channel for real-time support. They also provide 24/7 live chat support and a public roadmap for users to stay informed about upcoming features. KnownHost’s knowledge base is stocked with detailed articles and guides on various hosting subjects and offers 24/7/365 support via ticketing. Each provider ensures that users have ample resources and support to resolve any issues or questions.

🏆 Winner : An intuitive and flexible user management system.

10Web and KnownHost offer distinct approaches to managing user roles, permissions, and accessibility. 10Web provides a clear and structured user management experience with several predefined roles such as Account Owner, Admin, Contributor, and Member. These roles are easily customizable, allowing users to specify permissions and access levels quickly. KnownHost, on the other hand, offers basic user management capabilities primarily through the My KnownHost panel. It provides general management for users and domains but lacks the granularity and flexibility found in 10Web’s system. 10Web’s integration with WordPress user roles further enhances its flexibility, making it a more comprehensive solution for detailed user management.

Regarding user interfaces, 10Web’s dashboard is designed to be user-friendly, with dedicated sections for User & Team Management, making it straightforward to invite, edit, or remove users. The Role Manager feature clearly delineates accessible tools for different roles. KnownHost uses the My KnownHost panel for its user management, which includes general domain management tools and WHOIS updates. While functional, KnownHost’s interface feels less specialized for user role management compared to 10Web’s dedicated user panels.

In terms of access control and scalability, 10Web excels by enabling detailed roles and permissions that ensure effective access management as teams scale up. The ability to assign roles like Contributor and Member with stipulated site access and permissions makes 10Web suitable for growing teams and complex projects. KnownHost focuses more on domain and account-level management and doesn’t offer detailed user role configurations. It relies heavily on guides from the Knowledge Base for user management tasks, which may not be as efficient for larger teams with more granular access needs.

10Web user roles table:

🏆 Winner 10Web: 10Web excels in customer service with its comprehensive support options, including VIP priority support and a dedicated Slack channel.

10Web offers several customer support channels, including 24/7 live chat, email, and a unique dedicated Slack channel for direct communication with engineers. They also provide VIP priority support with a dedicated account manager for real-time assistance. The 10Web Help Center features over 700 guides and articles to help customers resolve issues independently. Notably, 10Web has an impressive average chat support satisfaction rate of over 98%.

KnownHost also provides extensive customer service options, including 24/7 technical support via phone, email, and live chat. Their support team has been praised for fast response times and courteous service. KnownHost’s additional support resources include a comprehensive knowledge base and community forums. However, they lack VIP priority support and a dedicated agent option, which means they might not be able to provide the same level of personalized service as 10Web.

User feedback

Overall, users have highly praised this hosting provider for its exceptional customer service, noting the responsiveness and expertise of the support team. The platform is user-friendly, with features like AI-driven website building, easy site migrations, and integration with WordPress being standout points. While most reviews are positive, highlighting the ease of use and effective solutions provided by the support team, a few users mentioned occasional issues with plugins and a slightly higher cost compared to other providers. However, the advanced tools and customer support quality make it a valuable partner for businesses.

KnownHost receives mixed feedback from its users. Many users praise its responsive and professional customer support, high uptime, and excellent technical infrastructure, particularly for managed WordPress and VPS hosting. However, there are significant complaints about slow server speeds, unhelpful support, and confusing user interfaces. Additionally, some users believe that the service is overpriced given the performance issues they have encountered. Overall, while KnownHost has loyal customers who appreciate its offerings, potential users should be aware of the varied experiences and evaluate if it meets their specific needs.

FAQ