One.com vs Knownhost: guide for 2024

Final verdict

Looking over onecom vs. knownhost, it’s clear why both hosts are so popular. They have both hosted millions of
websites that run on WordPress for decades, building up a loyal customer base.

• 
  KnownHost (Overall grade: 8.6)
  
  
  ensures high uptime reliability, impressive performance, and exceptional customer service. Their variety of hosting plans, including VPS and dedicated hosting, cater to high-traffic websites and agencies with advanced needs. KnownHost leverages high-quality hardware and provides strong security features, such as free SSL certificates, Imunify360 security solutions, and robust DDoS protection. The inclusion of Litespeed/LSCache and unlimited premium bandwidth enhances their hosting speed and overall performance. Customers particularly appreciate their responsive and professional support team available 24/7/365, often highlighting the efficiency and expertise of the technical assistance received.
  
• 
  One.com (Overall grade: 7.9)
  
  
  offers a wide range of hosting types but lacks in some advanced features found in KnownHost. One.com is ideal for beginners and small to medium-sized websites, thanks to its user-friendly control panel and helpful features like the website builder and seamless migration assistance. Their ecommerce hosting capabilities and sustainable energy use are also commendable. However, the absence of some hosting types like cloud and dedicated hosting, coupled with frequent upselling and occasional performance issues, can be drawbacks for users requiring more flexible and robust hosting solutions. Despite these limitations, one.com’s competitive pricing for the initial months, free SSL, and reliable uptime make it a good option for users prioritizing simplicity and cost-effectiveness.
  

Hosting types offered

Both platforms provide a variety of hosting types, each designed to meet the different needs of users.

Although both offer a variety of hosting plans tailored to different needs, in certain cases, one platform may prove to be more suitable.

Detailed comparison

🏆 Winner
KnownHost: KnownHost delivers exceptional uptime and performance across hosting platforms.

KnownHost stands out with a guaranteed uptime of 99.9% and historical uptime of 99.996%. Performance is a highlight, with the main website loading in just 1.5 seconds. DDoS protection up to 500 Gbit/s is included, which is effective against most attacks.

One.com offers a 99.99% uptime guarantee and 24/7 malware scanning for enhanced security. Daily backups and free SSL certificates add to the reliability. Though it lacks phone support, it provides 24/7 chat and email support with a promise to respond within 24 hours.

🏆 Winner
KnownHost: Recognized for its high-performance hosting solutions and exceptional customer service.

Comparing the general performance of one.com and KnownHost, both providers excel in speed and reliability but with some notable differences. one.com utilizes high-performance servers and offers scalable hosting options, which include multiple websites and various customization tools. KnownHost operates on top-tier hardware based on the AMD EPYC platform and NVMe storage, paired with LiteSpeed and LSCache for optimized web processing. While one.com focuses on using sustainable energy sources, KnownHost provides free DDoS protection and firewalls. Both offer comprehensive security measures, from SSL certificates to daily backups. However, KnownHost’s customers praise their exceptional customer support and rapid response times.

Website Speed

Website speed is a critical factor for both hostings. one.com ensures ultra-fast load times through high-performance servers, contributing to a better user experience and SEO ranking. KnownHost also delivers high speeds by leveraging LiteSpeed and LSCache, which outperform traditional Apache servers. While one.com does a good job optimizing its performance, customers often highlight KnownHost’s notable speed advantages, bolstered by their state-of-the-art hardware.

Scalability

Scalability is smoothly handled by one.com, which offers the flexibility to upgrade to larger plans as your website grows, with premium plans including multiple websites and additional tools. Managed WordPress hosting with auto-updates and visual testing is also available. KnownHost, while not explicitly detailing automatic scaling features, provides various hosting types, including VPS and dedicated servers, designed for easy growth. Plan upgrades are required for scaling up services, but the exact costs and automatic scaling capabilities for KnownHost were not available.

🏆 Winner KnownHost : KnownHost offers a robust set of security features, excellent customer feedback, and comprehensive backup systems.

Both one.com and KnownHost, have notable differences in their approaches to technical and operational
security, as well as in their compliance with regulations.

Technical security measures:

Both one.com and KnownHost offer free SSL certificates and DDoS protection, but KnownHost surpasses with its premium SSL certificate options and up to 500 Gbps of free DDoS protection. one.com provides comprehensive malware protection in partnership with SiteLock, along with features like vulnerability monitoring and auto-patch. KnownHost employs Imunify360 for automated security and firewall setup, alongside mod_security support for enhanced web application protection. While one.com emphasizes features like SFTP, secure SSH connection, and secure file manager, KnownHost offers LiteSpeed + LSCache and CloudLinux installation for added security and performance optimization.

Operational security measures:

one.com includes daily backups, an intuitive SFTP, and secured file manager, which provide seamless file management and data retrieval options. KnownHost comes with fully automated off-server backup systems, snapshots, and easy deployment. Both providers comply with GDPR, ensuring a strong focus on data privacy. one.com offers two-factor authentication (2FA) and SMS alerts for premium mail subscribers. Customer feedback highlights KnownHost’s fast tech support response time and helpful staff, indicating a reliable operational setup.

Compliance and certifications:

one.com and KnownHost comply with GDPR, ensuring data privacy is met according to regulations. KnownHost also ensures PCI compliance with its SSL certificates but does not mention HIPAA compliance. The combination of security features and certifications makes both hosting providers reliable, with KnownHost slightly ahead due to the inclusion of broader SSL options and focused customer service.

🏆 Winner
one.com: Providing affordable, secure, and fast hosting with numerous free add-ons.

Both one.com and KnownHost offer a robust set of features tailored to different user needs. One.com stands out with its included website builder and tools specifically designed for WordPress, making it highly user-friendly for those looking to create and manage websites easily. KnownHost offers more advanced features like LiteSpeed, NVMe storage, and the AMD EPYC platform, which cater to users seeking maximum performance. One.com provides three months of free hosting, free SEO tools, and unlimited mail accounts, making it an attractive option for cost-conscious users. KnownHost, on the other hand, includes advanced automated security with Imunify360 and domain privacy, which enhances the appeal for users who prioritize security and privacy.

One.com includes a free website builder in all plans, with WordPress tools and a 1-click install tool available at higher plan levels, catering to both novice users and developers who need customizable solutions. KnownHost complements this by supporting over 400 app installations via Softaculous and including cPanel for easy management, which appeals to users comfortable with more technical settings. Unique selling points for one.com are its free SEO tool and the ease of upgrading to higher plans with minimal influence on cost. KnownHost’s excellent customer support and rapid server deployment also set it apart, providing a good choice for those who prioritize customer service and quick setup.

Both providers support a range of users from beginners to experts with user-friendly website builders and WordPress staging areas. However, in terms of developer tools, both one.com and KnownHost offer robust options including SSH access, support for multiple programming languages, and Git for version control, thus appealing to developers looking for advanced capabilities.

Email services:

One.com offers email hosting with unlimited mail accounts included in all plans, allowing users to manage their own email campaigns easily. This makes it suitable for users who need comprehensive email functionality integrated with their hosting. KnownHost also provides comprehensive email hosting and includes transactional email capabilities with minimal service interruption, making it a reliable choice for businesses that depend on timely email communications.

🏆 Winner KnownHost: KnownHost stands out for its feature-rich offerings and competitive pricing, making it a top choice for hosting services.

Evaluating the pricing of plans among various hosting providers can be complex due to their differing pricing and renewal strategies. Additionally, certain plans require annual commitments, which adds to the difficulty of making comparisons. The prices listed are based on monthly commitments; plans requiring annual commitments are indicated. Additionally, although some providers offer identical plans for WordPress and shared hosting, we have created separate tables for each to enhance clarity.

When comparing the pricing plans of One.com and KnownHost, KnownHost offers a greater variety of features at a competitive price. For instance, KnownHost’s WordPress hosting starts at $5.98/month, including 50 GB NVMe storage and unlimited bandwidth, while One.com’s starts at $6.99/month but only for the billed yearly. KnownHost’s shared hosting plans start at $3.47/month, offering NVMe storage and LiteSpeed technology, while One.com’s comparable plan begins at $6.99/month with SSD storage. Moreover, for enterprises requiring robust solutions, KnownHost’s semi-dedicated plans offer considerable resources and enhanced performance at more favorable prices, specifically starting at $35.00/month.

Enterprise plans

For enterprise-level hosting, KnownHost provides better scalability and resources. KnownHost offers semi-dedicated plans starting from $35 per month, including advanced server capabilities and robust resources. Conversely, One.com’s highest-tier Guru plan at $26.99 per month supports up to 10 websites but lacks the same level of resource allocation as KnownHost. Therefore, KnownHost’s enterprise plans are more suited for larger businesses requiring powerful and scalable hosting solutions.

🏆 Winner
KnownHost: KnownHost provides a user-friendly environment with a higher score, reflecting superior customer satisfaction and robust support features.

One.com utilizes its own control panel to manage services, offering direct access to its Website Builder and Webshop. This custom solution is designed to be intuitive for both beginners and experienced users. The control panel is simple to navigate, presenting website management tools in an organized manner. Non-technical users can easily create and manage their websites using the built-in Website Builder, which removes the need for coding knowledge. KnownHost, on the other hand, integrates standard cPanel, which is widely recognized for its functionality and ease of use. Softaculous is included, providing one-click installation of various applications. The familiarity of cPanel coupled with Softaculous’ ease enhances accessibility for both novice and technical users, making server management straightforward.

When comparing the two hosting providers in terms of migration tools, One.com offers free migration services, with additional help for manual migration available if you opt for the Managed WordPress add-on. KnownHost also provides free migration services, typically maintaining zero downtime, with their support staff managing all the technical aspects. Both platforms offer no-cost migration, but KnownHost’s emphasis on ensuring minimal downtime during relocation is a strong advantage.

One.com’s Help Center and Knowledge Base are extensive, featuring an Academy section with articles on various topics, a Help Center with in-depth guides, and 24/7 chat support. They also offer priority email support for Managed WordPress users. KnownHost provides a comprehensive Knowledge Base with numerous guides and articles. The support is available 24/7/365, encouraging users to open support tickets if needed. Both platforms offer substantial resources and round-the-clock support, but KnownHost’s favorable customer feedback highlights their efficiency and responsiveness.

The platforms provide extensive knowledge bases filled with guides, how-to articles, and instructional content. One.com offers a wide range of resources alongside 24/7 chat and phone support. KnownHost also boasts a detailed help center with an intuitive search function and around-the-clock support via live chat, phone, and ticketing, ensuring comprehensive user support.

🏆 Winner KnownHost: KnownHost provides a more comprehensive and efficient user management system with support and tools to ensure seamless administration.

When comparing both platforms in terms of managing user roles, permissions, and accessibility, one.com allows users to create guest accounts via its Control Panel, indicating some basic role-based access management capabilities. However, the extent of user roles is not detailed clearly. KnownHost, on the other hand, offers comprehensive guides available in their Knowledge Base for managing users and accounts, providing more detailed instructions and flexibility. KnownHost appears to deliver a more structured approach to user role definition and accessibility management.

The user interfaces and tools provided for managing users vary significantly. one.com utilizes its Control Panel for service management, which also offers direct access to additional services like Website Builder and Webshop. This single panel approach can make the interface intuitive but potentially limited in functionality. KnownHost provides a thorough interface through the My KnownHost panel for domain and user management. The available guides and fully managed services contribute to a more feature-rich user management experience.

Access control measures and the capability to handle a growing number of users are crucial for any hosting provider. one.com’s system, centered on its Control Panel, implies some level of basic access control; however, it lacks detailed information on handling multiple users or scaling user management. KnownHost, with its extensive documentation on managing organization and users, suggests a more efficient and scalable solution. Their 24/7/365 support further enhances their capability to manage a larger user base effectively.

KnownHost user roles table:

🏆 Winner KnownHost: KnownHost offers exceptional customer support and managed hosting options, making it a reliable choice for web hosting needs.

One.com provides 24/7 support via live chat and phone, along with email support, a comprehensive help center, and an academy for learning various aspects of web hosting and ecommerce. Their support is available in multiple languages, which can be advantageous for international users. One.com’s reliability and free SSL certificates add to its appeal.

KnownHost, on the other hand, boasts a slightly higher customer satisfaction score and offers extensive support options, including phone support, live chat, and detailed email support channels. With a high uptime guarantee (99.99%) and positive customer feedback on their responsiveness and helpfulness, KnownHost is a strong contender. Their managed hosting services and free SSL certificates also enhance their offering.

User feedback

The hosting provider receives mixed reviews, lauded for its affordability, user-friendly interface, and efficient 24/7 customer support. Users appreciate features like easy domain registration, a clean control panel, and hosting plans with useful tools like one-click installations for CMS platforms. However, some users face frequent upselling of additional services, occasional performance issues, and unexpected price hikes. While it’s ideal for beginners and simple websites, it may lack advanced functionalities and flexibility desired by more experienced developers.

KnownHost receives mixed feedback from its users. Many users praise its responsive and professional customer support, high uptime, and excellent technical infrastructure, particularly for managed WordPress and VPS hosting. However, there are significant complaints about slow server speeds, unhelpful support, and confusing user interfaces. Additionally, some users believe that the service is overpriced given the performance issues they have encountered. Overall, while KnownHost has loyal customers who appreciate its offerings, potential users should be aware of the varied experiences and evaluate if it meets their specific needs.

FAQ