Final verdict
Comparing one.com and Mochahost, both hosting providers offer a range of features suited to different user needs, yet each has its unique strengths and weaknesses.
-
Mochahost (Overall grade: 8.2)
provides a comprehensive and flexible hosting environment with features that make it ideal for handling high-traffic websites, multimedia content, and environmentally-conscious clients. It offers a wide variety of hosting options, including cloud, VPS, and dedicated hosting, which one.com lacks. Mochahost is enhanced by its globally distributed data centers, dynamic resource management, and high-speed performance through NVMe SSDs and AMD EPYC CPUs. The support system is robust, offering phone, chat, and ticket options, along with free migrations and extensive help center resources. Despite occasional reports of slower customer service and the costliness of certain plans, Mochahost outshines due to its versatile offerings and scalability. -
one.com (Overall grade: 7.9)
is a reliable and user-friendly hosting provider, especially suitable for beginners, e-commerce sites, and those needing advanced security features. It stands out with its intuitive control panel, daily backups, free SSL certificates, and robust security measures, making it a secure hosting choice. However, it falls short by not offering cloud or dedicated hosting. Its customer support, although responsive, is limited to email and chat without phone support. Despite these limitations and some performance issues, one.com provides a simplified and comprehensive hosting solution with competitive pricing, excellent for small businesses and personal websites.
Both hosting providers serve distinct purposes well, but Mochahost takes the edge with its higher overall grade and wider variety of features.
![]() Overall grade:7.9 |
![]() Overall grade:8.2 |
|
---|---|---|
Uptime and Availability | 8.8 | 8.9 |
Hosting Performance | 6.7 | 8.0 |
Hosting Security | 8.8 | 8.6 |
Price | 8.5 | 6.8 |
Hosting Features | 8.4 | 7.5 |
Ease Of Setup | 8.4 | 8.8 |
User Management | 5.9 | 8.5 |
Customer Support | 8.0 | 8.6 |
User feedback | 4.1/5 | 4.1/5 |
Hosting types offered
Both platforms provide a variety of hosting types, each designed to meet the different needs of users.
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|
---|---|---|
Shared hosting | ||
Cloud hosting | ||
WordPress hosting | ||
Ecommerce hosting | ||
VPS hosting | ||
Dedicated hosting |
Although both offer a variety of hosting plans tailored to different needs, in certain cases, one platform may prove to be more suitable.
Detailed comparison
Uptime and availability
Evaluates the average uptime statistics, uptime guarantee and overall availability of the hosting
provider
Score Components:
- Uptime percentage (30%): evaluates the uptime statistics in given period of time
- Uptime guarantee (20%): Assesses if the platform offers an uptime guarantee and
whether the actual uptime matches the promised guarantee. - General performance (25%): Evaluates how fast is the average response time and overall
it’s stability. - Responsiveness (10%): Adaptability to different devices and screen sizes.
- Availability (25%): Reflects the total downtime and number of outages.
![](https://10web.io/hosting-comparisons/wp-content/uploads/sites/5/2024/05/onecom_inner.png)
![](https://10web.io/hosting-comparisons/wp-content/uploads/sites/5/2024/05/mochahost_inner.png)
🏆 Winner
Mochahost: Mochahost offers a wide range of features and global hosting options with a strong uptime record.
Mochahost guarantees 99.9% uptime for general hosting and 99.95% for dedicated environments, which means reliable service. They have multiple data centers worldwide, making it easy to choose a preferred location. Free SSL certificates, regular backups, and scalable services add to their appeal. Their 24/7 support includes chat, phone, and a ticket system, giving more access options.
One.com provides a 99.99% server uptime guarantee for general hosting and 99.9% for VPS. They offer daily backups, 24/7 malware scanning, and free SSL certificates. Support is available via chat and email, although phone support is not offered. Despite the strong uptime and security, the lack of phone support and fewer global data centers make it less versatile compared to Mochahost.
Hosting performance
Score Components:
- Hosting speed (30%): This includes SSD quality, Load times, PageSpeed score ranges,
additional information on website speed, built-in plugins for performance enhancement, available caching
methods, and CPU/RAM options - CDN (20%): Considers whether CDN is available or not, whether it’s free or paid, and
the quality of the CDN service - Available data centers (30%): Evaluates the number of data centers and their locations
globally. - Scalibility (20%): Looks at whether elastic scaling is available, the process required
to scale (manual upgrade vs. automatic scaling), the presence of dedicated servers, and the costs
associated with scaling.
![](https://10web.io/hosting-comparisons/wp-content/uploads/sites/5/2024/05/onecom_inner.png)
![](https://10web.io/hosting-comparisons/wp-content/uploads/sites/5/2024/05/mochahost_inner.png)
🏆 Winner: Mochahost: Offers superior performance with advanced technology and better scalability options.
When comparing general performance, Mochahost stands out with its cutting-edge AMD EPYC CPUs and unlimited bandwidth. Its high-speed 1Gbit/s network ensures dynamic loading speeds, whereas one.com provides ultra-fast load times thanks to high-performance servers. Mochahost uses SSD and NVMe SSDs, enhancing speed and reliability, while one.com offers scalable SSD storage but lacks NVMe technology. Both provide free SSL certificates and secure connections. In terms of data center availability, Mochahost boasts multiple global locations, unlike one.com, which does not specify its number of data centers.
Website Speed
Both one.com and Mochahost deliver high website speed but through different means. Mochahost uses a high-speed 1Gbit/s network connection and AMD EPYC CPUs, ensuring top speed and adaptability to site traffic. One.com offers ultra-fast load times via high-performance servers, and premium plans include performance cache, optimizing speeds for larger websites. Mochahost also benefits from SSD and NVMe storage, which translates to quicker data access compared to one.com’s standard SSD-only offering.
Scalability
Scalability-wise, Mochahost excels with its elastic hosting environment, allowing for resource adjustments on demand, making it easier to handle traffic spikes seamlessly. On the other hand, one.com requires plan upgrades as your website grows, and specific details about automatic scaling are not provided. Mochahost’s flexible cloud server options enhance scalability further, and dedicated server costs are unknown. One.com is also expanding into VPS hosting, offering an enticing option with high-speed NVME SSDs and scalable solutions, but full details, including costs, are still forthcoming.
Hosting security
and regulatory requirements
Score Components:
- Technical security measures (40%): This includes encryption, firewalls, DDoS
protection, secure configurations, server monitoring, access control and availability of security addons
(e.g Sitelock security). - Operational security measures (30%): Encompasses data privacy, backups and data
redundancy. - Compliance and certifications (20%): Adherence to legal and regulatory requirements
(e.g., GDPR, HIPAA) and possession of certifications (e.g., ISO 27001, SOC 2). - Business and reliability (10%): Factors in the provider’s reputation, uptime
guarantees, and customer support.
![](https://10web.io/hosting-comparisons/wp-content/uploads/sites/5/2024/05/onecom_inner.png)
![](https://10web.io/hosting-comparisons/wp-content/uploads/sites/5/2024/05/mochahost_inner.png)
🏆 Winner
one.com: Offering robust security features, one.com ensures a well-protected hosting environment.
Both one.com and Mochahost, have notable differences in their approaches to technical and operational
security, as well as in their compliance with regulations.
Technical security measures:
one.com provides free SSL certificates, the latest PHP version, and daily backups for a secure website environment. Mochahost also offers free SSL certificates with strong encryption and supports multiple PHP versions. Both services use secure FTP and SSH for secure file management. Additionally, one.com stands out with automated vulnerability scans and auto-patch features, while Mochahost provides SSL for unlimited domains and has firewall and malware protection.
Operational security measures:
Both hosting providers offer two-factor authentication and domain locking to enhance security. However, one.com goes a step further with features like SMS alerts for suspicious email activity and clean backups. Mochahost excels with its comprehensive backup solutions, including offsite backups, and anti-virus and anti-spam measures. Furthermore, Mochahost supports HTTP/2 and HTTP/3 protocols, contributing to better performance and security.
Compliance and certifications:
one.com holds robust compliance with GDPR, while Mochahost ensures data protection through the EU – US Privacy Shield. Specific details about PCI compliance for both providers are not mentioned. one.com shares user data with partners for personalized content and ads, aligning with GDPR standards, whereas Mochahost emphasizes strong privacy protection across its offerings.
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|
---|---|---|
SSL certificate |
Free SSL |
Free SSL |
Additional security features |
SMS alerts, malware and DDoS protection, SiteLock partnership |
Firewall, anti-virus, anti-spam, HTTP/2, HTTP/3 |
PHP versions |
Latest PHP |
PHP 8.x, 7.x, 5.6 |
GDPR compliance |
Yes |
Not specified |
HIPAA compliance |
Not specified |
Not specified |
PCI compliance |
Not specified |
Not specified |
Hosting features
Score Components:
- Domains (20%): Assesses the availability of a free domain, domain purchase options, and
pricing - Email (15%): Considers if the provider offers full email hosting, or is reselling
third-party service, and if the email is only transactional or not - Website builder (15%): Checks if website builder is available, and it’s user
friendliness and overall the level of customization allowed. - Staging environment (20%): Determines if a staging environment is available, allowing
for testing changes before going live. - FTP & SFTP accounts (10%): Evaluates if and how easily users can access FTP and
SFTP accounts - Git and SSH access (20%): Assess whether Git is integrated into the hosting service and
if SSH access is provided
![](https://10web.io/hosting-comparisons/wp-content/uploads/sites/5/2024/05/onecom_inner.png)
![](https://10web.io/hosting-comparisons/wp-content/uploads/sites/5/2024/05/mochahost_inner.png)
🏆 Winner
one.com: A versatile and feature-rich hosting provider with high reliability.
Both one.com and Mochahost come with their own sets of advantages and a wide array of features catering to different user needs. One.com offers a website builder that is user-friendly and includes tools for creating online shops, making it accessible for those who aren’t tech-savvy but need robust solutions. It also features free SEO tools and advanced WordPress utilities, providing extra perks without additional costs. Their 1-click WordPress install is simplified, allowing users to set up their websites quickly. On the other hand, Mochahost focuses more on managed VPS and dedicated hosting, which includes free site, email, and domain transfers. Its hosting plans offer flexibility with Linux or Windows options and a free domain name with annual plans, which can be a significant draw for small businesses looking for versatile solutions.
Regarding secure and efficient server management, both providers offer SSH access, but one.com stands out with automatic daily backups, free SSL certificates, and staging environments included across all our plans, which cater to developers and businesses that prioritize data security and testing. One.com also offers 3 months of free hosting.
Mochahost impressively provides high-speed, secure hosting with NVMe storage and a vast 1Gbit/s network connection, catering to businesses needing fast and reliable services globally. Their focus on carbon-neutral hosting and regular offsite backups is beneficial for environmentally-conscious users. Unique to Mochahost are its specialized managed Linux VPS and dedicated hosting options, which offer customized deployment and comprehensive DNS control, appealing to users needing advanced and flexible server management.
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|
---|---|---|
Free domain |
No |
Yes, with annual plans |
Free SSL |
Yes |
Yes, Wildcard Let’s Encrypt SSL |
Email hosting |
Yes |
Yes |
Website builder |
Yes |
Yes, with Plesk control panel |
Staging environment |
Yes |
No |
FTP & SFTP accounts |
Yes |
Yes, Unlimited FTP accounts |
Git and SSH access |
Yes |
Yes, SSH enabled by default |
Free backup |
Yes, daily |
Yes, self-restorable and regular backups |
Money back guarantee |
No |
Yes, transparent pricing with no hidden fees |
a location.
As a result in rare cases the features mentioned here can differ from the ones you see on their websites.
Both providers support a range of users from beginners to experts with user-friendly website builders and WordPress staging areas. However, in terms of developer tools, both one.com and Mochahost offer robust options including SSH access, support for multiple programming languages, and Git for version control, thus appealing to developers looking for advanced capabilities.
Email services:
One.com offers unlimited email hosting across all plans, making it ideal for users who need extensive email management without additional costs. In contrast, Mochahost also provides email hosting but includes added security features like Anti-spam and Anti-virus protections. Both providers do not specify limitations on transactional email capabilities, focusing instead on broad email hosting services. Chooser comes down to whether users need the advanced security of Mochahost or the unlimited accounts and simplicity offered by one.com.
Price
Score Components:
- Plan value (40%): What each pricing tier offers.
- Transparency and clarity (30%): Clearness of pricing structures.
- Flexibility of plans (20%): Range of options to suit different budgets.
- Hidden costs (10%): Additional expenses not included in the plan.
![](https://10web.io/hosting-comparisons/wp-content/uploads/sites/5/2024/05/onecom_inner.png)
![](https://10web.io/hosting-comparisons/wp-content/uploads/sites/5/2024/05/mochahost_inner.png)
🏆 Winner
one.com: A short one-sentence description
Evaluating the pricing of plans among various hosting providers can be complex due to their differing pricing and renewal strategies. Additionally, certain plans require annual commitments, which adds to the difficulty of making comparisons. The prices listed are based on monthly commitments; plans requiring annual commitments are indicated. Additionally, although some providers offer identical plans for WordPress and shared hosting, we have created separate tables for each to enhance clarity.
Comparing the two hosting providers, one.com offers competitive initial pricing with more advanced features included in their plans, particularly for WordPress hosting. Mochahost provides a range of plans with unlimited bandwidth and multiple locations for servers. One advantage one.com has is its emphasis on green hosting and additional features like daily backups, website builders, and advanced WordPress tools in higher-tier plans. On the other hand, Mochahost includes unlimited websites and storage with some of its plans, making it a solid option for users needing extensive resources.
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---|---|
Beginner + Managed WP Add-on $15.99
1 website, 50 GB SSD storage, Unlimited mail accounts, Daily backup, Free migration, Performance cache, Staging environment, 1-click WordPress install, Plugin, theme, core auto-update with visual testing, Vulnerability monitor with security auto-patches, Uptime monitor in app, Free SSL, 24/7 priority support. Value for price:8.0
|
WP Starter $6.35
Unlimited WP sites, 30GB NVMe SSD Storage, Unlimited Bandwidth, 1 vCPU Core, 1GB RAM Guaranteed, LiteSpeed Web Server, cPanel Control Panel, Security Protection (Imunify360), Free SSL Certificates, Free Migrations, Free Weekly Backups, No Free Domain. Value for price:8.0
|
Explorer + Managed WP Add-on $21.99
1 website, 100 GB SSD storage, Unlimited mail accounts, Daily backup, Free migration, Performance cache, Staging environment, 1-click WordPress install, Plugin, theme, core auto-update with visual testing, Vulnerability monitor with security auto-patches, Uptime monitor in app, Free SSL, 24/7 priority support. Value for price:8.2
|
WP Premium $9.35
Unlimited WP sites, 50GB NVMe SSD Storage, Unlimited Bandwidth, 1 vCPU Core, 2GB RAM Guaranteed, LiteSpeed Web Server, cPanel Control Panel, Security Protection (Imunify360), Free SSL Certificates, Free Migrations, Free Weekly Backups, No Free Domain. Value for price:8.2
|
Enthusiast + Managed WP Add-on $26.99
5 websites, 200 GB SSD storage, Unlimited mail accounts, Daily backup and restore, Free migration, Performance cache, Staging environment, 1-click WordPress install, Plugin, theme, core auto-update with visual testing, Vulnerability monitor with security auto-patches, Uptime monitor in app, Free SSL, 24/7 priority support. Value for price:8.5
|
WP Advanced $14.35
Unlimited WP sites, 100GB NVMe SSD Storage, Unlimited Bandwidth, 2 vCPU Cores, 4GB RAM Guaranteed, LiteSpeed Web Server, cPanel Control Panel, Security Protection (Imunify360), Free SSL Certificates, Free Migrations, Free Weekly Backups, Free Domain Name. Value for price:8.4
|
Guru + Managed WP Add-on $35.99
10 websites, 750 GB SSD storage, Unlimited mail accounts with premium features, Daily backup and restore, Free migration, Performance cache, Staging environment, 1-click WordPress install, Plugin, theme, core auto-update with visual testing, Vulnerability monitor with security auto-patches, Uptime monitor in app, Free SSL, 24/7 priority support, Free site protection, Free SEO tool. Value for price:8.8
|
WP Professional $24.90
Unlimited WP sites, Unlimited NVMe SSD Storage, Unlimited Bandwidth, 3 vCPU Cores, 5GB RAM Guaranteed, LiteSpeed Web Server, cPanel Control Panel, Security Protection (Imunify360), Free SSL Certificates, Free Migrations, Free Weekly Backups, Free Domain Name, Premium Daily Backups. Value for price:8.6
|
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Beginner Hosting Plan $6.99
1 website, 50 GB SSD storage, Unlimited mail accounts, Daily backup, Free SSL, Website Builder, Online Shop (up to 3 products), 24/7 support, Mobile app for monitoring, Green hosting. Value for price:7.2
|
Soho $6.35
1 Website, 30GB NVMe SSD Storage, Unlimited Bandwidth,1 vCPU Core, 1GB Virtual Memory, LiteSpeed Web Server, cPanel Control Panel, Security Protection (Imunify360), Free SSL Certificates, Free Migrations, Free Weekly Backups, No Free Domain. Value for price:7.5
|
Explorer Hosting Plan $12.99
1 website, 100 GB SSD storage, Unlimited mail accounts, Daily backup, Free migration, Performance cache, 1-click WordPress install, Free SSL, Website Builder, Online Shop (up to 3 products), 24/7 support, Mobile app for monitoring, Green hosting. Value for price:7.5
|
Business $8.35
Unlimited Websites, 50GB NVMe SSD Storage, Unlimited Bandwidth, 1 vCPU Core, 1GB Virtual Memory, LiteSpeed Web Server, cPanel Control Panel, Security Protection (Imunify360), Free SSL Certificates, Free Migrations, Free Weekly Backups, Free Domain Name. Value for price:7.8
|
Enthusiast Hosting Plan $17.99
5 websites, 200 GB SSD storage, Unlimited mail accounts, Daily backup & restore, Free migration, Performance cache, Staging environment, 1-click WordPress install, Free SSL, Website Builder, Online Shop (up to 3 products), 24/7 support, Mobile app for monitoring, Green hosting. Value for price:8.0
|
Mocha $13.35
Unlimited Websites, 100GB NVMe SSD Storage, Unlimited Bandwidth, 2 vCPU Cores, 4GB Virtual Memory, LiteSpeed Web Server, cPanel Control Panel, Security Protection (Imunify360), Free SSL Certificates, Free Migrations, Free Weekly Backups, Free Domain Name. Value for price:8.1
|
Guru Hosting Plan $26.99
10 websites, 750 GB SSD storage, Unlimited mail accounts with premium features, Daily backup & restore, Free migration, Performance cache, Staging environment, 1-click WordPress install, Free SSL, Website Builder, Online Shop (up to 3 products), 24/7 support, Mobile app for monitoring, Green hosting, Free site protection, Free SEO tool, Free advanced WordPress tools. Value for price:8.5
|
Ultimate $23.90
Unlimited Websites, Unlimited NVMe SSD Storage, Unlimited Bandwidth, 3 vCPU Cores, 5GB Virtual Memory, LiteSpeed Web Server, cPanel Control Panel, Security Protection (Imunify360), Free SSL Certificates, Free Migrations, Free Weekly Backups, Free Domain Name, Premium Daily Backups. Value for price:8.3
|
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Cloud Server XXL (Coming Soon)
16 vCPU, 32 GB RAM, 800 GB local storage, Automatic daily backup, Bandwidth 250 Mbit/s, Linux or Windows, Plesk optional, 24/7 support. Value for price:N/A
|
Managed Linux VPS & Dedicated Hosting
Pricing details not provided in the context. Value for price:N/A
|
Cloud Server XL (Coming Soon)
12 vCPU, 24 GB RAM, 600 GB local storage, Automatic daily backup, Bandwidth 200 Mbit/s, Linux or Windows, Plesk optional, 24/7 support. Value for price:N/A
|
High-Performing Managed Windows VPS
Pricing details not provided in the context. Value for price:N/A
|
As a result in rare cases the prices displayed here can differ from the ones you see on their websites.
Enterprise plans
One.com’s Guru Hosting Plan and Mochahost’s WP Professional plan cater to enterprises. The Guru Hosting Plan offers 10 websites, 750 GB SSD storage, premium support, and advanced tools for $26.99/month. Meanwhile, Mochahost’s WP Professional plan includes unlimited storage, domains, and daily backups at $24.90/month. Enterprises needing more comprehensive inclusion and features may find one.com’s plan appealing for its advanced security tools and high storage.
Ease of setup
platform.
Score Components:
- Site migration (25%): Assesses whether the provider offers tools for site migration,
either automated or manual, and whether these services are free or require a fee. - Admin panel usability (35%): Evaluates the type of admin panel provided, such as the
standard cPanel or a custom solution, focusing on its accessibility and user-friendliness for both
technical and non-technical users. - Setup features (20%): Examines the availability and ease of use of various setup
features, including FTP accounts, file managers, email account setup, PHPMyAdmin, and easy CDN
configuration. - Help center quality (20%): Measures the quality and accessibility of the provider’s
help center resources, including articles and tutorials.
![](https://10web.io/hosting-comparisons/wp-content/uploads/sites/5/2024/05/onecom_inner.png)
![](https://10web.io/hosting-comparisons/wp-content/uploads/sites/5/2024/05/mochahost_inner.png)
🏆 Winner Mochahost: Offers near-instant setup and a wide range of support options for a user-friendly experience.
Both one.com and Mochahost provide user-friendly admin panels tailored to different user capabilities. One.com utilizes a custom Control Panel that offers direct access to their Website Builder and Webshop, ensuring even non-technical users can navigate easily. It includes straightforward options for managing WordPress installations and other hosting functionalities. For technically inclined users, the Control Panel is equipped with advanced settings for more granular management.
Mochahost, on the other hand, combines their hosting services with a standardized cPanel, a widely recognized and user-friendly control panel known for its intuitive design. This interface ensures anyone, from beginners to seasoned professionals, can effectively manage their hosting environment. The inclusion of Softaculous, which offers a one-click installation tool for over 300 applications, further simplifies the process and makes it accessible for users of all experience levels.
One.com on the other hand, offers a dual interface that combines a custom dashboard with full cPanel access, catering to both beginners and technically advanced users. The platform includes a comprehensive help center filled with a wide variety of guides and tutorials, aimed at assisting users in managing and optimizing their websites effectively.
Both hosting providers offer free migration services to ease the transition from another hosting platform. One.com provides free migration support, including additional help for manual migrations if you subscribe to their Managed WordPress add-on. In comparison, Mochahost offers expert-led free migrations without any limits, including email transfers. Their process is designed to be seamless, aiming to minimize any potential disruptions during the transition.
The help center resources of both providers offer extensive support and learning materials. One.com has an Academy featuring in-depth guides, articles on e-commerce, marketing, and numerous other topics. Their help center, accessible 24/7 via chat and email, is designed to help users resolve most issues independently. Mochahost also provides a comprehensive range of tutorials, guides, knowledge base articles, and a detailed FAQ section, ensuring continual support and a substantial resource base for all users.
User management
accessibility.
Score Components:
- Role customization (40%): Flexibility in creating and defining user roles and
permissions. - Ease of management (30%): User interface and tools for managing users.
- Access control (20%): Effectiveness of access control measures for different user
levels. - Scalability (10%): Ability to manage a growing number of users efficiently.
![](https://10web.io/hosting-comparisons/wp-content/uploads/sites/5/2024/05/onecom_inner.png)
![](https://10web.io/hosting-comparisons/wp-content/uploads/sites/5/2024/05/mochahost_inner.png)
🏆 Winner: Mochahost: A comprehensive platform for user management with extensive control and customization options.
When it comes to managing user roles and permissions, Mochahost offers a breadth of customization, allowing you to control each cPanel’s access and features individually or through predefined packages. This flexibility caters to both individual users and those managing multiple client accounts. On the other hand, one.com focuses on simplicity and ease of use by allowing user management via its Control Panel, including the creation of guest users, which suggests limited role-based control. However, details on defining extensive user roles and permissions are sparse for one.com, making Mochahost the more detailed and flexible option.
Mochahost provides a full suite of tools through cPanel and WHM (Web Host Manager), facilitating easy user and account management. Individual cPanels can be branded or tailored for clients, enhancing professionalism and control. The one.com Control Panel is straightforward, integrating access to tools like Website Builder and Webshop, but lacks the extensive customization options present in Mochahost’s offering, which provides a more versatile toolset for intricate user management needs.
In terms of access control measures and scalability, Mochahost is well-equipped to handle an increasing number of users effectively, thanks to its customizable cPanels and seamless resource upgrades. Regular backups and free SSL certificates ensure data security and accessibility. One.com’s method of allowing guest user creation provides some level of access control but with less detail on managing complex user hierarchies as user needs grow. Hence, Mochahost demonstrates a more robust capacity to manage user growth and maintain security throughout.
Mochahost user roles table:
Role | Description | Access highlights |
---|---|---|
Admin | Full control over all hosting features and settings. | Can manage cPanels, create packages, set limits. |
Reseller | Manages their own clients’ hosting services. | Can create and customize client cPanels. |
End User | Standard user with limited control over personal cPanel. | Access to own cPanel, limited customization. |
Customer support
hosting provider.
Score Components:
- Support communication channels (30%): Measures the variety of customer support types
provided (live chat, chatbot, email, phone, etc.) - Availability (20%): Assesses the availability hours for each channel, including 24/7
support options. - Technical support quality (30%): Assesses whether the provider offers comprehensive
technical support, including hardware upgrades (e.g., HDD to SSD), software installations, and web
server configuration changes. - Enterprise support (20%): Checks if there are dedicated or priority support services
for enterprise-level customers.
![](https://10web.io/hosting-comparisons/wp-content/uploads/sites/5/2024/05/onecom_inner.png)
![](https://10web.io/hosting-comparisons/wp-content/uploads/sites/5/2024/05/mochahost_inner.png)
🏆 Winner Mochahost: Mochahost offers extensive, round-the-clock customer support, free migrations, and a 30-day money-back guarantee, ensuring reliable and secure hosting services.
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![]() |
|
---|---|---|
Phone support |
||
Live chat support |
||
Chatbot |
||
Email/ticket support |
||
Enterprise support (dedicated agent, priority support) |
Both One.com and Mochahost provide excellent customer support with 24/7 availability. One.com offers multiple support channels, including email, chat, and phone support. They also provide a detailed Help Center and an academy for ecommerce and marketing education. Their language support is extensive, covering eleven languages, which adds an international appeal to their services.
Mochahost also offers round-the-clock expert support through live chat, phone, and support tickets. They are praised for their quick response times and expert assistance. Special features like free migrations and transparent pricing enhance their customer service offering. Customer reviews highlight Mochahost’s top-notch performance, exceptional support, and helpful tutorials and guides, making them a competitive choice for hosting services.
User feedback
The hosting provider receives mixed reviews, lauded for its affordability, user-friendly interface, and efficient 24/7 customer support. Users appreciate features like easy domain registration, a clean control panel, and hosting plans with useful tools like one-click installations for CMS platforms. However, some users face frequent upselling of additional services, occasional performance issues, and unexpected price hikes. While it’s ideal for beginners and simple websites, it may lack advanced functionalities and flexibility desired by more experienced developers.
Mochahost is generally praised for its reliable uptime, affordability, and wide range of features, making it a strong choice for small businesses and budget-conscious users. The platform excels in cloud hosting for high-traffic websites and offers free SSL certificates, which are particularly beneficial for e-commerce sites. However, some users found it challenging to manage multiple WordPress blogs and mentioned that the pricing could be expensive depending on the plan. Customer support is noted as generally responsive, though there are occasional reports of slower service.
FAQ
Which platform is better suited for hosting WordPress websites?
Both one.com and Mochahost offer optimized WordPress hosting with automatic updates and performance caching, making either a viable option. However, they both specialize in different aspects, with Mochahost excelling in scalable resources and high-speed performance, while one.com focuses on user-friendly features and robust security.
Which hosting service offers more scalability options for growing websites?
Mochahost offers more scalability options with its Elastic Hosting Environment, allowing for dynamic resource adjustments on demand, and robust VPS and dedicated hosting plans. One.com also provides a straightforward upgrade path but lacks the flexible and extensive options available through Mochahost.
Which platform offers better customer support?
Mochahost offers robust customer support with phone, chat, and ticket options, along with free migrations and extensive help center resources. One.com provides responsive support via email and chat but lacks phone support and has more limited options compared to Mochahost.
How do the providers handle email hosting and what features are included?
One.com provides unlimited email hosting across all plans, making it ideal for extensive email management without extra costs. Mochahost also offers email hosting with added security features like anti-spam and anti-virus protections, focusing more on security than the quantity of email accounts.
What are the differences in the control panels offered by each hosting service?
One.com uses a custom Control Panel that integrates access to its Website Builder and Webshop, offering user-friendly navigation and advanced settings. Mochahost combines hosting services with the standardized cPanel, known for its intuitive design, and includes Softaculous for one-click installations, providing greater customization and flexibility.
The making of this blog
We followed a clear, step-by-step process to write and research this article.