10Web vs Inmotion Hosting: guide for 2024

Final verdict

Looking over 10Web vs. InMotion Hosting, both offer a wide array of features and solid performance but cater to slightly different user needs.

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  10Web (Overall grade: 8.8)
  
  
  shines with its next-generation infrastructure powered by Google Cloud servers, resulting in a 99.99% uptime guarantee and a 90+ PageSpeed score. It includes advanced features like elastic scaling, automated frontend optimization, and Cloudflare Enterprise CDN. The AI Website Builder and AI-driven tools make website creation and management straightforward, ideal for those looking for automated solutions. However, it lacks certain functionalities like hosting dedicated email services. Customer support is highly praised, particularly for its 24/7 live chat and dedicated Slack channel for direct engineer assistance, although its higher cost may be a concern for some users.
  
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  InMotion Hosting (Overall grade: 8.4)
  
  
  is strong in specialized hosting plans, including shared, VPS, and WordPress hosting, with the flexibility of manual upgrades as needs grow. It excels in comprehensive security measures, offering DDoS protection, SSH access, and a thorough backup management system. While its user interface can be complex, it provides valuable features for developers, including support for Python, Node.JS, and Ruby. However, some users have experienced performance fluctuations and slower ticket response times. The platform’s customer service is generally well-received, noted for its US-based phone support and extensive knowledge base.
  

Hosting types offered

Both platforms provide a variety of hosting types, each designed to meet the different needs of users.

Although both offer a variety of hosting plans tailored to different needs, in
certain cases, one platform may prove to be more suitable.

Detailed comparison

🏆 Winner
10Web: Offering excellent uptime and state-of-the-art infrastructure for uncompromised website performance.

10Web shines with its 99.99% uptime guarantee, ensured by Google’s robust Compute Engine, and features like elastic scaling and isolated environments. This makes it a dependable choice for long-term stability. Multiple data centers around the world further enhance its availability, cutting down data transfer times and optimizing performance.

InMotion Hosting also offers strong performance with a recorded uptime of 100% in recent tests and various hosting plans touting up to 99.99% uptime. However, the guarantees aren’t universally explicit, and performance history has seen fluctuations. The hosting does excel in specialized plans like managed WordPress hosting, which promises high availability but lacks detailed assurances.

Overall, while both providers offer commendable uptime, 10Web’s clear, detailed guarantees and advanced infrastructure make it the more reliable option for consistent website operation.

🏆 Winner 10Web: Advanced technology and superior performance features.10Web outshines with its next generation infrastructure, leveraging Google Cloud’s top servers and SSDs, achieving a 90+ PageSpeed score through multiple optimization techniques, and ensuring 99.99% uptime. InMotion Hosting also offers excellent speed through UltraStack Technology with NVMe SSDs and boasts of a solid 99.99% uptime guarantee. Both companies provide comprehensive security measures including DDoS protection and free SSL certificates. 10Web’s Cloudflare Enterprise CDN enhances content delivery speed, while InMotion has multiple data centers in the USA and Europe, ensuring reliable hosting experiences in different regions.

Website Speed

10Web’s infrastructure, which includes Nginx, PHP 8, and FastCGI Caching, ensures swift load times, further optimized by CSS, HTML, and JS minification and image lazyload. Their automated frontend optimization ensures pages consistently score 90+ on PageSpeed. InMotion Hosting’s UltraStack Technology promises speeds that are up to 20x faster with NVMe SSDs and up to 40x faster I/O on their high-performance VPS plans. Both provide advanced caching technologies, although 10Web’s full-page caching with Cloudflare CDN is exceptionally comprehensive.

Scalability

10Web offers elastic scaling, automatically ramping up resources for traffic spikes with minimal charges. This eliminates the need for manual plan upgrades during sudden traffic surges. In contrast, InMotion offers various plans—from shared to dedicated hosting—requiring users to upgrade manually as their needs grow. The cost of scaling for InMotion varies depending on the plan, with their dedicated hosting starting at $35.00/mo.

🏆 Winner
InMotion Hosting: Provides robust security features including malware protection, DDoS protection, backup manager, and compliance with various regulations.

Both 10Web and InMotion Hosting, have notable differences in their approaches to technical and operational
security, as well as in their compliance with regulations.

Technical security measures:

10Web offers a broad range of technical security features such as automatic malware removal, regular security scans, and encrypted backups. Their SSL certificates are free and auto-renewed, ensuring constant protection. InMotion Hosting also offers free SSL certificates and supports secure PHP versions. However, InMotion adds a layer of protection with DDoS mitigation and Modsec Firewall software. Both platforms support the latest PHP versions, but InMotion Hosting provides detailed PHP management capabilities, including JIT compilation.

Operational security measures:

10Web employs several operational measures like 24/7 monitoring, login attempt limitations, and suspicious activity alerts. They also provide Linux container isolation and use secure network connections to protect data. In contrast, InMotion Hosting’s operational security includes features like automatic malware detection, backup manager, and SSH access. They offer spam protection and hack/malware protection across all plans. Although both provide robust operational security, InMotion stands out with its comprehensive backup management system and use of Corero’s DDoS protection.

Compliance and certifications:

Both hosting providers comply with GDPR but neither is HIPAA compliant, which may be a critical factor for businesses in healthcare. 10Web ensures GDPR compliance and plans to release a detailed GDPR statement soon. For PCI DSS, it delegates compliance management to secure payment processors. InMotion Hosting complies with GDPR, CCPA, and offers guidance for PCI compliance. They help with compliance reports and have policies for DMCA, trademark violations, and doxxing. Both platforms prioritize regulatory compliance, but InMotion offers more extensive guidelines and compliance support.

🏆 Winner InMotion Hosting: Offers a robust set of features catering to developers and small business owners.

10Web and InMotion Hosting both bring a variety of features to the table, appealing to different user needs. 10Web stands out with its AI-powered tools like the AI Website Builder, which simplifies creating websites, making it ideal for users looking for user-friendly, automated solutions. In contrast, InMotion does not feature a website builder but makes up for it with its powerful cPanel, offering a comprehensive suite of tools for both beginners and advanced users. Free services like a custom domain for the first year from 10Web are highly appealing, while InMotion’s free SSL certificates and unlimited bandwidth provide significant value.

A notable advantage for 10Web is its Cloudflare Enterprise CDN and Google Cloud Platform backbone, enhancing performance and security. On the other hand, InMotion provides more advanced developer tools, including support for Python, Node.JS, and Ruby, giving developers greater flexibility. Both providers offer free SSL certificates, but their handling of backups differs; 10Web emphasizes real-time backups, whereas InMotion includes regular automatic backups. Pricing models can also make a difference, with 10Web offering AI-driven packages catering to simple and high-traffic websites, while InMotion’s plans cover a broader spectrum without explicit AI capabilities.

Both providers support a range of users from beginners to experts with user-friendly website builders and WordPress staging areas. However, in terms of developer tools, both 10Web and InMotion offer robust options including SSH access, support for multiple programming languages, and Git for version control, thus appealing to developers looking for advanced capabilities.

Email services:

InMotion offers comprehensive email hosting services, allowing users to create and manage professional email addresses directly through cPanel. They support email campaigns and have transactional email capabilities without notable restrictions. 10Web does not offer dedicated email hosting but focusses on web-based features, relying on third-party integrations for email needs. This approach might require additional setup for users relying on email workflows.

🏆 Winner
10Web: Offers versatile hosting solutions with AI-driven tools and excellent support, making it a standout option.

Evaluating the pricing of plans among various hosting providers can be complex due to their differing pricing and renewal strategies. Additionally, certain plans require annual commitments, which adds to the difficulty of making comparisons. The prices listed are based on monthly commitments; plans requiring annual commitments are indicated. Additionally, although some providers offer identical plans for WordPress and shared hosting, we have created separate tables for each to enhance clarity.

Comparison of the pricing plans between 10Web and InMotion highlights distinct features and pricing structures. 10Web stands out with its AI-enhanced tools and a comprehensive range of features, starting at $10/month for AI Starter. InMotion offers more budget-friendly options, particularly for WordPress hosting, starting at $3.49/month. However, 10Web includes additional perks such as unlimited AI image generation and a free custom domain, while InMotion excels in offering more dedicated IPs and advanced security features. Both providers offer excellent support but in different channels, which cater to distinct user needs and preferences.

Enterprise plans

For enterprises, 10Web offers the Agency Ultimate plan with custom pricing, elastic scaling, and VIP priority support, ideal for managing multiple high-traffic websites. InMotion’s dedicated hosting plans, starting at $35.00/month, provide flexible, high-performance infrastructure with 99.99% uptime. Both providers offer robust security and excellent support, but 10Web’s package is more customizable with AI-driven tools, making it more suited for broad applications.

🏆 Winner 10Web: Offers a highly automated and user-friendly experience for setting up and migrating websites, bolstered by comprehensive support resources.

10Web provides a streamlined dashboard that is built with user-friendly tools aimed at simplifying website management for both technical and non-technical users. The dashboard features an AI Website Builder and real-time backup options that are easily accessible and require minimal manual intervention. This intuitive design ensures that users can manage their websites efficiently, with a variety of automated options like automatic updates for WordPress core, plugins, and themes.

InMotion Hosting uses the standard cPanel, a familiar interface for many people who have worked with hosting services before. cPanel is accessible and offers plenty of features but may require some getting used to for users who are not very technical. The demo provided is useful for newcomers to get acquainted with the interface. However, the general setup can be slightly more manual compared to 10Web’s automated options.

Both 10Web and InMotion Hosting offer tools for site migration, though their approaches differ. 10Web offers an automated 1-click migration, making it very easy for users to transfer their websites with minimal effort. This feature is ideal for non-technical users who may find manual migrations daunting. InMotion Hosting provides free migration tools as well as a “Launch Assist” service for more complicated transfers. Both services are free, but the automated process at 10Web is more streamlined.

10Web’s Help Center is packed with resources like getting started guides, troubleshooting tips, and video tutorials, and offers 24/7 live chat support. The inclusion of a dedicated Slack channel for direct engineer support adds another layer of accessibility. InMotion Hosting also offers a robust (edit: comprehensive) knowledge base, 24/7 customer support via live chat, ticketing, and phone, and a library of WordPress tutorials. Both platforms provide extensive support options, though 10Web’s dedicated Slack channel and community integrations offer a slight edge.

🏆 Winner InMotion: Offers comprehensive and flexible user management features with customizable options.

Both 10Web and InMotion provide effective user management capabilities, but with different approaches and levels of flexibility. 10Web offers a detailed user & team management system directly integrated into its hosting environment, allowing account owners to invite and manage users with clear role definitions. In contrast, InMotion relies on the versatility of WordPress user roles, enhanced by integrating plugins like the User Role Editor for custom roles and permissions. While both platforms support the same set of primary WordPress roles, InMotion provides more extensive customization options with tools like WP-CLI for advanced role management, making it more adaptable for diverse user needs.

10Web and InMotion differ in their user interfaces and the tools provided for managing users. 10Web’s user management interface is directly embedded in the hosting dashboard, offering a streamlined section for User & Team management where users can be added, removed, or have their roles modified with ease. The interface also supports assigning site-specific access levels. In contrast, InMotion relies primarily on the WordPress dashboard for user management, supplemented by plugins like the User Role Editor for additional functionality. InMotion’s approach might require additional steps to set up but offers extensive customization for experienced users.

In terms of access control measures and scalability for managing a growing number of users, both 10Web and InMotion offer robust solutions. 10Web’s predefined roles such as Account Owner, Admin, Contributor, and Member provide clear, structured permissions that ensure effective access control tailored for specific tasks. However, InMotion’s reliance on WordPress roles, enhanced through customizable plugins and tools like WP-CLI, provides a more scalable and flexible solution. InMotion allows administrators to adjust roles and capabilities per need, which can help manage larger and more complex user bases efficiently.

10Web user roles table:

InMotion user roles table:

🏆 Winner 10Web: A comprehensive customer support system offering 24/7 live chat, dedicated Slack channel, and VIP priority support.

10Web offers a highly accessible and detailed support system with multiple contact methods, including 24/7 live chat, email, and a dedicated Slack channel for direct communication with engineers. The VIP priority support, with real-time chatbox assistance and a dedicated account manager, ensures that clients receive prompt and specialized attention. The Help Center with over 700 guides and 24/7 live chat support showcases their commitment to customer satisfaction.

InMotion Hosting provides round-the-clock support through live chat and phone, which is US-based. Email support is known for quick response times within a few hours. The dedicated support center features step-by-step education channels and community forums, providing resources for self-help. The 90-day money-back guarantee is notable for giving users substantial assurance and flexibility. Nonetheless, some reports of unprofessional behavior from sales representatives and slower ticket response times indicate areas for improvement.

User feedback

Overall, users have highly praised this hosting provider for its exceptional customer service, noting the responsiveness and expertise of the support team. The platform is user-friendly, with features like AI-driven website building, easy site migrations, and integration with WordPress being standout points. While most reviews are positive, highlighting the ease of use and effective solutions provided by the support team, a few users mentioned occasional issues with plugins and a slightly higher cost compared to other providers. However, the advanced tools and customer support quality make it a valuable partner for businesses.

InMotion Hosting receives mixed reviews from users, highlighting several strengths and weaknesses. Customers appreciate the variety of hosting plans, transparent pricing, robust uptime, and exceptional customer support. On the downside, some users experience slow servers on lower-tier plans and encounter long waiting times for customer support. Additionally, the platform’s user interface has received criticism for being somewhat difficult to navigate, and there are concerns about service outages and higher prices for premium features.

FAQ