Hetzner vs Namehero: guide for 2024

Final verdict

Looking over Hetzner vs. NameHero, it’s clear that each provider has distinct strengths and weaknesses, making them suitable for different user needs.

• 
  NameHero (Overall grade: 8.2)
  
  
  offers high-performing web hosting with excellent uptime, outstanding customer support, and an intuitive user experience. It stands out with features like optimized WordPress hosting, NVMe storage, LiteSpeed caching, and an AI-driven security system, catering especially well to WordPress users, ecommerce businesses, and resellers. Its 24/7 live chat support further ensures users receive timely assistance, though high renewal prices might be a concern for some.
  
• 
  Hetzner (Overall grade: 7.9)
  
  
  excels in providing a wide array of hosting types, including cloud and dedicated hosting with significant global data center coverage. The platform offers robust security measures, comprehensive technical features, and extensive email capabilities. Despite its robust infrastructure and flexible hosting plans, the lack of live chat support and occasional complexities in the user interface may not appeal to less tech-savvy users. For agencies or businesses requiring multimedia hosting and scalable solutions, Hetzner remains a solid choice.
  

	Overall grade:7.9	Overall grade:8.2
Uptime and Availability	9.0	9.2
Hosting Performance	8.3	6.3
Hosting Security	8.8	9.1
Price	7.9	8.7
Hosting Features	7.5	6.5
Ease Of Setup	8.0	9.0
User Management	7.8	8.2
Customer Support	6.3	8.9
User feedback	4.6/5	4.5/5

Hosting types offered

Both platforms provide a variety of hosting types, each designed to meet the different needs of users.

Shared hosting
Cloud hosting
WordPress hosting
Ecommerce hosting
VPS hosting
Dedicated hosting

Although both offer a variety of hosting plans tailored to different needs, in certain cases, one platform may prove to be more suitable.

Detailed comparison

9.0

9.2

🏆 Winner
NameHero: A high-performing web hosting provider with excellent uptime and availability.

NameHero stands out for its 99.9% uptime guarantee, supported by a comprehensive 24/7 monitoring system. The provider ensures optimal performance with average server response times of 320ms and fully loaded times of 1.2 seconds, graded at 99% by GTMetrix. These metrics are bolstered by LiteSpeed Servers and NVMe storage for faster performance, alongside a powerful security shield using AI for malware detection and removal.

Hetzner Online also offers a 99.9% uptime guarantee with multiple data centers located in Germany, Finland, and the USA. Their services are reliably monitored round-the-clock with SMS notifications for swift issue resolution. With DDoS protection included, Hetzner provides a solid, dependable network using Juniper backbone technology. However, NameHero’s superior performance metrics and additional features give it a slight edge.

8.3

6.3

When comparing Hetzner and NameHero based on general performance, Hetzner stands out with its strong global presence, boasting data centers in Germany, Finland, and the USA. Hetzner utilizes NVMe SSDs and advanced processors to deliver impressive load times and optimal PageSpeed scores. Its 36.471 TBit of total bandwidth and 99.9% network availability ensure minimal downtime. In terms of speed-enhancing tools, Hetzner offers both Symantec Basic SSL and Let’s Encrypt certificates, daily backups, and dedicated vCPU options. Meanwhile, NameHero focuses on high performance with AMD EPYC CPUs and NVMe storage, leveraging LiteSpeed caching for increased speed. NameHero’s operations are largely based out of its two Kansas data centers, with a dedicated security suite and redundant 20gbp/s uplinks to maintain high availability.

Website Speed

Hetzner prioritizes website speed with NVMe SSD disk space, high-performance CPUs, and daily backups. The hosting offers multiple caching layers and supports a range of programming languages and CMS platforms like WordPress, Typo3, and Joomla. NameHero also ensures fast website performance with its use of AMD EPYC CPUs, NVMe storage, and LiteSpeed caching plugin. NameHero guarantees fast loading speeds but operates from fewer data centers compared to Hetzner, which might impact latency for users farther away from Kansas.

Scalability

Hetzner offers both shared and dedicated vCPU cloud hosting options, making it suitable for varying workload demands. Their managed server plans come with no minimum contract period, allowing for easy upgrades without long-term commitments. Hetzner’s flexible invoicing accommodates additional resource needs on the go. NameHero deploys a pay-as-you-grow model, enabling easy scalability to handle traffic surges. However, detailed scaling costs or processes are not specified. Both providers offer VPS hosting, but the extent of automatic scalability is clearer with Hetzner’s comprehensive management tools.

8.8

9.1

Both Hetzner and NameHero, have notable differences in their approaches to technical and operational
security, as well as in their compliance with regulations.

Technical security measures:

Both Hetzner and NameHero offer strong technical security measures. Hetzner provides SSL certificates via Symantec and Let’s Encrypt, while NameHero includes free and automatic SSL certificates with Let’s Encrypt. NameHero stands out with its always-on DDoS protection using AI to block unwanted traffic and a kernel-level technology that prevents symbolic link attacks. Hetzner also has DDoS protection and uses advanced hardware appliances for defense. NameHero employs a virtualized user-level file system for protection, whereas Hetzner offers robust encryption for various connections including FTP, SSH, and mail protocols.

Operational security measures:

NameHero’s operational security measures include advanced biometrics, facial recognition, and dual-authentication in its data centers. It uses advanced fire suppression systems and real-time malware scanning. Hetzner’s data centers are ISO 27001 certified, providing monitoring with SMS notifications to technicians and automated daily backups. Hetzner’s secure connections, such as FTPS/SFTP for file transfers and https for webmail access, ensure encrypted communication. NameHero excels with dual login and in-room motion sensors, offering higher physical security levels in its operations.

Compliance and certifications:

When it comes to compliance, Hetzner complies with GDPR and offers a DPA. NameHero, apart from being PCI DSS compliant, meets SSAE 18 SOC I & II and HIPAA/HITECH standards. NameHero’s extensive compliance certifications cater to a wider array of regulatory requirements, making it a more versatile option for businesses that need to adhere to strict data protection laws.

SSL certificate	Symantec Basic SSL, Let’s Encrypt	Let’s Encrypt
Additional security features	DDoS Protection, automated defense mechanisms	AI-driven WAF, real-time malware scanning
PHP versions	PHP5, PHP7, PHP8	Multiple PHP version control, WP-CLI
GDPR compliance	Yes	Not specified
HIPAA compliance	Not specified	Yes
PCI compliance	Not specified	Yes

7.5

6.5

Hetzner and NameHero are both reputable hosting providers with unique offerings tailored to different user needs. Hetzner excels in providing a comprehensive feature set that includes interactive server login via SSH, extensive email hosting options, multiple PHP script execution versions, and substantial database support (MySQL/PostgreSQL). Additionally, Hetzner boasts significant storage options with NVMe SSD disk space options ranging up to 300 GB, as well as a minimum network availability of 99.9%. Free phone and email support add extra value, making it appealing for users seeking rich, high-availability features.

NameHero provides various hosting solutions across WordPress, web, VPS, and enterprise hosting. Unique selling points include AI-powered web application firewall, automatic backups, and free website migrations that enhance user-friendliness. The availability of LiteSpeed Cache for better website performance and Security Shield for DDoS protection further strengthens NameHero’s appeal. However, additional fees for domain registration and SMS sending with Hetzner could influence a user’s decision. NameHero’s promotional discounts and customer reviews, rating the service 4.8 out of 5, make it a favored choice for users prioritizing ease of setup and additional security measures.

Free domain	Yes	Yes
Free SSL	Yes	Yes
Email hosting	Yes, 100+ mailboxes	Limited to web plans
Website builder	Available via CMS	Yes
Staging environment	Not specified	Yes
FTP & SFTP accounts	Yes	Yes
Git and SSH access	Yes	Yes
Free backup	Daily, 14 days retention	Nightly/Weekly
Money-back guarantee	Not specified	Yes (with terms)

Both providers support a range of users from beginners to experts with user-friendly website builders and WordPress staging areas. However, in terms of developer tools, both Hetzner and NameHero offer robust options including SSH access, support for multiple programming languages, and Git for version control, thus appealing to developers looking for advanced capabilities.

Email services:

Hetzner offers extensive email capabilities with up to unlimited mailboxes and services like autoresponders, webmail, and various synchronization protocols (EAS, CalDAV, CardDAV, iCal). NameHero, while providing web hosting email services, primarily focuses on simpler setups with included features in selected hosting plans. NameHero lacks the intricate email functionalities Hetzner offers, making Hetzner a better choice for users needing comprehensive email solutions.

7.9

8.7

🏆 Winner
NameHero: NameHero: Economical plans with extensive features.

Evaluating the pricing of plans among various hosting providers can be complex due to their differing pricing and renewal strategies. Additionally, certain plans require annual commitments, which adds to the difficulty of making comparisons. The prices listed are based on monthly commitments; plans requiring annual commitments are indicated. Additionally, although some providers offer identical plans for WordPress and shared hosting, we have created separate tables for each to enhance clarity.

When analyzing the hosting plans from Hetzner and NameHero, there are clear distinctions. Hetzner offers a variety of plans with various storage capacities and traffic allowances at different price points. Their Webhosting plans include different levels catering to diverse requirements, from personal projects to large websites, with competitive prices and no minimum contract periods. Conversely, NameHero provides economically priced plans with frequent promotional discounts and a range of features such as free SSL certificates, daily backups, and premier customer support. These plans cater to both shared and WordPress hosting, with clear advantages in storage and special features.

N/A Value for price:N/A	Starter WordPress €8.95/month 1 website, unlimited NVMe storage, 10,000 visits monthly, free WP install, free daily backups. Value for price:8.7
N/A Value for price:N/A	Plus WordPress €12.95/month 7 websites, unlimited NVMe storage, 25,000 visits monthly, free WP install, free daily backups. Value for price:8.7
N/A Value for price:N/A	Turbo WordPress €19.95/month Unlimited websites, unlimited NVMe storage, 50,000 visits monthly, free domain, free daily backups. Value for price:9.0

Webhosting Level 1 €9.99/month 1 website, 10 GB NVMe SSD, unlimited traffic, 50 sub-domains, free email and phone support, WordPress installer. Value for price:7.9	Starter Cloud €8.95/month 1 website, unlimited NVMe storage, 10,000 visits monthly, free cPanel, free LiteSpeed. Value for price:8.5
Webhosting Level 4 €5.39/month 1 website, 50 GB NVMe SSD, unlimited traffic, 400 sub-domains, free email and phone support, WordPress installer. Value for price:7.9	Plus Cloud €12.95/month 7 websites, unlimited NVMe storage, 25,000 visits monthly, free cPanel, free LiteSpeed. Value for price:8.7
Webhosting Level 9 €10.90/month 1 website, 100 GB NVMe SSD, unlimited traffic, 800 sub-domains, free email and phone support, WordPress installer. Value for price:8.0	Turbo Cloud €19.95/month Unlimited websites, unlimited NVMe storage, 50,000 visits monthly, free domain, free LiteSpeed with Turbo. Value for price:9.0
Webhosting Level 19 €21.90/month 1 website, 300 GB NVMe SSD, unlimited traffic, unlimited sub-domains, free email and phone support, WordPress installer. Value for price:8.2	Business Cloud €29.95/month Unlimited websites, unlimited NVMe storage, 100,000 visits monthly, free domain, free LiteSpeed with Turbo. Value for price:9.0

CX11 €4.51/month 1 vCPU (Intel), 2 GB RAM, 20 GB disk space. Value for price:7.9	N/A Value for price:N/A
CPX11 €5.18/month 2 vCPUs (AMD), 2 GB RAM, 40 GB disk space. Value for price:8.0	N/A Value for price:N/A
CX21 €6.37/month 2 vCPUs (Intel), 4 GB RAM, 40 GB disk space. Value for price:8.0	N/A Value for price:N/A
CPX21 €8.98/month 3 vCPUs (AMD), 4 GB RAM, 80 GB disk space. Value for price:8.0	N/A Value for price:N/A
CX31 €29.99/month 2 vCPUs (Intel), 8 GB RAM, 240 GB disk space. Value for price:8.2	Starter Cloud VPS €49.95/month 2 CPU cores, 2 GB RAM, 30 GB NVMe storage, 10 TB/month bandwidth, free cPanel, fully managed. Value for price:8.5
CPX31 €16.18/month 4 vCPUs (AMD), 8 GB RAM, 160 GB disk space. Value for price:8.5	Plus Cloud VPS €59.95/month 4 CPU cores, 4 GB RAM, 60 GB NVMe storage, 10 TB/month bandwidth, free cPanel, fully managed. Value for price:8.7
CX41 €20.71/month 4 vCPUs (Intel), 16 GB RAM, 160 GB disk space. Value for price:8.6	Turbo Cloud VPS €82.95/month 6 CPU cores, 6 GB RAM, 90 GB NVMe storage, 10 TB/month bandwidth, free cPanel, fully managed. Value for price:9.0
CPX41 €29.99/month 8 vCPUs (AMD), 16 GB RAM, 240 GB disk space. Ease of setup Evaluates the ease of setting up and migrating websites on the hosting platform. Score Components: Site migration (25%): Assesses whether the provider offers tools for site migration, either automated or manual, and whether these services are free or require a fee. Admin panel usability (35%): Evaluates the type of admin panel provided, such as the standard cPanel or a custom solution, focusing on its accessibility and user-friendliness for both technical and non-technical users. Setup features (20%): Examines the availability and ease of use of various setup features, including FTP accounts, file managers, email account setup, PHPMyAdmin, and easy CDN configuration. Help center quality (20%): Measures the quality and accessibility of the provider’s help center resources, including articles and tutorials. 8.0 9.0 🏆 Winner NameHero: Offers a user-friendly and efficient setup experience for hosting and migrating websites. Hetzner provides its own custom admin panel called konsoleH, designed to create and manage accounts easily. It caters to both technical and non-technical users by offering a range of functionalities like domain registration, email, and website setup. The admin panel’s interface is intuitive but may require some exploration for beginners to fully utilize its features. On the other hand, NameHero boasts an easy-to-use control panel with an intuitive design that streamlines the process of building and maintaining a website. Featuring 1-click WordPress management and website builder tools, NameHero significantly lowers the entry barrier for those without technical expertise. Both hosting providers offer user-friendly solutions, but NameHero’s control panel stands out for its simplicity and accessibility, especially for users with limited technical knowledge. Hetzner’s konsoleH control panel offers robust functionalities, beneficial for more experienced users needing advanced configurations and customizations. Overall, NameHero’s interface is tailored to make website management straightforward and uncomplicated, appealing primarily to beginners and small business owners. NameHero’s advantage lies in its free website migration services, handled by their skilled support team. This ensures that users can transfer their websites effortlessly without incurring additional costs. Hetzner also provides support and detailed guides for migrating domains, websites, emails, and databases, but these processes might need more manual efforts from the user’s side. This difference makes NameHero more appealing for users looking for a seamless and hassle-free migration experience. Hetzner help center NameHero help center Hetzner’s help center offers a comprehensive array of documentation, guides, and tutorials, with contributions from the community rewarded by credits. Their support is available 24/7 through telephone and email with expert technicians on standby. NameHero’s help center also provides an extensive collection of articles and tutorials across various topics, catering to a broad range of user needs. They offer 24/7 support through live chat and calls, ensuring immediate assistance when necessary. User management Assesses the platforms’ capabilities in managing user roles, permissions, and accessibility. Score Components: Role customization (40%): Flexibility in creating and defining user roles and permissions. Ease of management (30%): User interface and tools for managing users. Access control (20%): Effectiveness of access control measures for different user levels. Scalability (10%): Ability to manage a growing number of users efficiently. 7.8 8.2 🏆 Winner NameHero: Best for flexible and straightforward user management with automated tools. Both Hetzner and NameHero provide comprehensive tools for managing user roles and permissions, but their approaches differ significantly. Hetzner allows administrators to create user groups and designate administrators for each, while also enabling quota management and activity monitoring. NameHero, on the other hand, utilizes Web Host Manager (WHM) for overarching control and cPanel for individual user management, making it easier for resellers to manage clients. Hetzner offers more granular control with detailed settings, whereas NameHero excels in providing a user-friendly environment where necessary features are easily accessible. The user interfaces of both hosting providers are aimed at simplifying administrative tasks but cater to different needs. Hetzner’s interface includes detailed settings for creating groups, adding users, and managing storage quotas, which can be complex for new users. NameHero offers a more streamlined experience through WHM and cPanel, allowing resellers to set up and manage their clients efficiently with minimal hassle. The easy navigation and automated tools in NameHero’s WHM make it more accessible for users who prefer quick setups without deep dives into settings. In terms of access control measures and scalability, both hosting providers offer effective solutions. Hetzner allows for precise control over user activities and comprehensive administration capabilities, including password resets and SSH access management. NameHero shines with its Managed VPS and Enterprise Hosting options, providing full root access and dedicated customer success managers to assist in large-scale user management. This focus on user experience and support ensures that NameHero can efficiently handle a growing number of users, making it a better choice for businesses anticipating rapid expansion. Hetzner User Roles Table: Role Description Access highlights User Standard user account with designated quotas. Can use storage space, limited by quota; access defined resources. Group Admin Administrator for specific user groups. Can manage users within their group, alter settings, and view activities. Admin Full administrative control over the account. Can modify any account, view all user activities, and manage quotas. NameHero User Roles Table: Role Description Access highlights WHM Admin Master control over all cPanel accounts. Can set up, manage, and delete all sub control panels. cPanel User Standard control panel user. Can manage websites, backups, email accounts, and domains. Reseller Manages customer accounts via WHM. Can set up new accounts, provide login details, and manage quotas. VPS Root Admin Full control over virtual servers. Can configure server settings, install software, and manage users. Enterprise Customer High priority support with dedicated Customer Success Manager. Direct access to high-level account management and support services. Customer support Evaluates the quality, availability, and scope of the customer support offered by the hosting provider. Score Components: Support communication channels (30%): Measures the variety of customer support types provided (live chat, chatbot, email, phone, etc.) Availability (20%): Assesses the availability hours for each channel, including 24/7 support options. Technical support quality (30%): Assesses whether the provider offers comprehensive technical support, including hardware upgrades (e.g., HDD to SSD), software installations, and web server configuration changes. Enterprise support (20%): Checks if there are dedicated or priority support services for enterprise-level customers. 6.3 8.9 🏆 Winner: NameHero: A hosting provider offering 24/7 live chat support and exceptional customer service. Phone support Live chat support Chatbot Email/ticket support Enterprise support (dedicated agent, priority support) Hetzner Online provides multiple support channels, including email, ticketing, and phone support, accompanied by extensive documentation for self-service. Despite the availability of these options, the lack of live chat support and reported issues with account management and billing disputes are notable drawbacks. While the ticketing system generally receives positive feedback, some users have found the lack of real-time support limiting. NameHero offers live chat support 24/7, ensuring real human assistance around the clock. Their help center, phone support during business hours, email support, and a responsive ticket system provide a variety of options for customer assistance. The hosting provider’s high customer rating, coupled with their commitment to continuous support and additional features like free website migrations and daily backups, highlight their dedication to customer satisfaction. User feedback Hetzner 6 reviews 4.6 out of 5 stars Namehero 28 reviews reviews 4.5 out of 5 stars Users generally find the hosting provider to be cost-effective with robust performance capabilities, able to handle demanding tasks reliably. Many reviewers appreciate the competitive pricing, ease of use, and the fast, reliable infrastructure. While customer support is often praised for its availability and helpfulness, some users believe it could still see improvements. The platform’s dashboard and additional features could benefit from enhancements, but overall, users are satisfied with the value and quality of service provided. NameHero is widely praised for its exceptional customer support, reliable performance, and user-friendly interface, especially for WordPress and resellers. Reviewers appreciate the speed and reliability of their hosting services, enhanced by features like free credits for CDN services. However, some users mention concerns about the high renewal prices and occasional interface issues. Despite these minor drawbacks, the overall satisfaction remains high, citing NameHero as an excellent choice for web hosting needs. FAQ Which platform is better suited for hosting WordPress websites? NameHero is better suited for hosting WordPress websites with its specifically optimized WordPress hosting, features like LiteSpeed caching, and automated backups. While Hetzner does not offer specific WordPress hosting plans, NameHero’s tailored services make it a superior choice for WordPress users. Which platform offers better customer support? NameHero offers better customer support with its 24/7 live chat option, in addition to phone and email support. Hetzner provides email, ticketing, and phone support but lacks live chat, which can be limiting for users needing real-time assistance. Which hosting service offers better security features? Both Hetzner and NameHero provide robust security features, including SSL certificates and DDoS protection. However, NameHero stands out with additional security measures like an AI-driven web application firewall and real-time malware scanning, enhancing its security offerings. Which hosting service offers more scalability options for growing websites? Hetzner offers more scalability options with its wide range of cloud, VPS, and dedicated hosting plans that can be easily upgraded. NameHero also provides scalable solutions but is less detailed about automatic scaling processes compared to Hetzner’s comprehensive management tools. What are the differences in the control panels offered by each hosting service? Hetzner uses its custom admin panel called konsoleH, which offers a range of functionalities but may require some exploration for beginners. NameHero utilizes a more user-friendly control panel with features like 1-click WordPress management and website builder tools, making it simpler for users with limited technical knowledge. The making of this blog We followed a clear, step-by-step process to write and research this article. 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